Terminal server, mounting stops working

[wolfer201]

We have users who connect using a terminal server, all using team drives. One user will connect in the morning, end their session, then go to connect again and get the error Drive letter already in use. However net use command shows that drive letter is not in use, and other users are able to connect just fine. I restart the netdrive service and the problem goes away.

[tsjeong]

Dear wolfer201,

Could you please upload a screenshot of the issue and log files?

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials.

Regards