Continuing the discussion from
I have a few questions - NetDrive3:
The Microsoft Office multi-user feature does not seem to be working for my team.
When two users open the same Microsoft Word document neither user’s program shows that it is in read-only mode. Both users are able to make changes and save the file. Only one user’s changes are visible upon reopening.
I have a few questions - NetDrive3 discussion we have confirmed that our Google Cloud Storage account is seeing the temporary files with names starting with ‘~$’.
NetDrive3 - 3.16.539 (in trial)
Google Cloud Storage
User 1 - Maintainer and Admin
OS: Microsoft Windows 10
MS Office 2016
User 2 - Maintainer
OS: MacOS Big Sur 11.0.1
MS Word for Mac (16.16.27)
We need to check the issue with log files. Could you send us debug log files of
both User 1 and User 2?
After setting the log level to VERBOSE,
please reproduce the problem and send us the debug log file :
1. Change Log Level
First, check your settings and change log level to VERBOSE.
1A. If you cannot login
At your login screen:
Click SETTINGS at the lower right corner.
Change Log level to VERBOSE and go back to login screen to apply the change:
1B. If you can login
Go to Settings:
Change log level to VERBOSE:
Set to DEBUG if you use old version because there is no VERBOSE log level.
Go back to DRIVES screen. Changed log level takes effect when you leave …
There is no login related credential information in the log files.
Sorry for the inconvenience it may caused.
MS-MultiUser-User2-MacOS.zip (2.9 MB)
MS-MultiUser-User2-PCOS.zip (1.6 MB)
For this test:
User 1 is using Office 365 on a Windows 10 machine
User 2 is using MS Word for Mac (16.16.27) on MacOS Big Sur 11.0.1
Sometimes the multi-user feature seemed to work, but there were a few instances where it did not.
Checking in to keep the ticket open. Any updates on this issue?
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