Microsoft Office Multi-User Lock Feature Not Working (Fall 2022)

Continuing the discussion from I have a few questions - NetDrive3:

The Microsoft Office multi-user feature does not seem to be working for my team.

When two users open the same Microsoft Word document neither user’s program shows that it is in read-only mode. Both users are able to make changes and save the file. Only one user’s changes are visible upon reopening.

Per the I have a few questions - NetDrive3 discussion we have confirmed that our Google Cloud Storage account is seeing the temporary files with names starting with ‘~$’.

User setup:

NetDrive3 - 3.16.539 (in trial)

  • Published Team Drive

Google Cloud Storage

User 1 - Maintainer and Admin

  • OS: Microsoft Windows 10
  • MS Office 2016

User 2 - Maintainer

  • OS: MacOS Big Sur 11.0.1
  • MS Word for Mac (16.16.27)

We need to check the issue with log files. Could you send us debug log files of both User 1 and User 2?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused. (2.9 MB) (1.6 MB)

For this test:
User 1 is using Office 365 on a Windows 10 machine
User 2 is using MS Word for Mac (16.16.27) on MacOS Big Sur 11.0.1

Sometimes the multi-user feature seemed to work, but there were a few instances where it did not.

Checking in to keep the ticket open. Any updates on this issue?

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