Mapping network drive in a mac

[purchasing-6cb6]

Hello

I am trying to map a network drive in a mac, and I get this if I map it as a network drive or local drive??

Cheers
Josh

[support1]

The message means NetDrive process which handles mounting does not executed.

Did you changed SIP of your Mac?

How to use NetDrive on macOS Big Sur and later

When the CONNECT button is pressed in NetDrive, you will see “System Extension Blocked” message. Then press “Open Security Preferences” button. [Screen Shot 2020-07-07 at 6.42.38 AM] Press the lock image to make changes, then press “Allow” button. [Screen Shot 2020-07-07 at 6.44.29 AM] If “Bdrive Inc.” is unchecked, then check it. If “Bdrive Inc.” is checked, uncheck and then check it again. [Screen Shot 2020-07-07 at 6.45.02 AM] Restart your macOS. [Screen Shot 2020-07-07 at 6…

[purchasing-6cb6]

hello, that didnt fix it

is there anything else that could cause it?

I can explore the data manually, but want to map it as a SMB

[support1]

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

[purchasing-6cb6]

LOGS.zip (4.1 KB)
as attached

[support1]

It’s not a debug log files. Please change log level to VERBOSE and reproduce the issue.

[purchasing-6cb6]

Hello

logs have been changed to verbose, then clicked back to main page, and reran the request to mount the drive.

as attached.
logs.zip (5.4 KB)

[purchasing-6cb6]

Hey mate

Any update?

Josh

[support1]

From the log file it seems that NetDrive cannot create pipe for communication with child process which mounts remote storages.

[2023/07/24 17:24:34.772] [DEBUG   ] [       2] [SERVICE   ] Begin cmd [connect] [MsgProcessor.cpp:1022]
[2023/07/24 17:24:34.773] [DEBUG   ] [       2] [SERVICE   ] pipe id _11, [MsgProcessor.cpp:136]
[2023/07/24 17:24:34.775] [ERROR   ] [       2] [SERVICE   ] Init:: failed to create pipe: /tmp/nd_mount_11 [ParentPipe.cpp:502]
[2023/07/24 17:24:34.776] [DEBUG   ] [       2] [SERVICE   ] Finish cmd [connect] [MsgProcessor.cpp:1128]
[2023/07/24 17:24:34.776] [DEBUG   ] [       2] [SERVICE   ] exec /Applications/NetDrive.App/Contents/Helpers/nd3svc.app/Contents/MacOS/nd3svc [ParentPipe.cpp:100

Please check if there is /tmp folder and files with nd_mount prefix? If so, remove all files with nd_mount prefix and then try mount again.

If you continue to have the issue let’s have a remote session to check the issue.

Before we proceed, may I know your timezone and what time works best for you?

Please provide me with two or more options for the best time so that we can schedule the session accordingly.

Also, to initiate the remote session, please follow these steps:

1. Please install Jump Desktop Connect on your computer. You can download it from Install Jump Desktop Connect.
2. Once you have installed the software, please provide me with the access link that Jump Desktop Connect generates.
3. When you provide me with the link, I will request permission to share your screen. Please ensure that you only grant permission when you are comfortable with it, and you can terminate the session at any time.

Thank you, and I look forward to resolving the issue together.