MacOS BigSur 11 Failed to add drive

[arek]

Good morning

I want to install a new drive in macOs BigSur. Unfortunately I get the message Failed add drive after clicking OK. Please, help me.

FAQ " How to use NetDrive on macOS Big Sur" is not my problem.

All the best
Arek

[jyyoon]

Hello.

Thank you for using NetDrive.

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Regards.

[arek]

Hi

Verbose logs
nd3log.zip (4.6 KB)

All the best
Arek

[arek]

knock knock @jyyoon

[jyyoon]

Hello.

Sorry for late.

I reviewed the files you attached. But I couldn’t find any clue.

Can we have a remote session to solve it?

If you want to, let me know AnyDesk address and the time you are available with UTC.

AnyDesk can be downloaded from Download AnyDesk for Free.

Regards.

[arek]

Hi

Today I installed the update to the app and everything works We can close the topic.

All the best
Arek

[jyyoon]

It’s a good news.

Don’t hesitate to contact us.

Regards.