Google Cloud Storage support

[contact-bca7]

Hi,

I don’t understand your set-up instructions for Google Cloud Storage connection. Is someone able to offer assistance, please? By following the instructions in the past, I’ve ended up with a system that disconnects and needs continual re-authorisation with Google, which is not satisfactory.

Please see Google Cloud Storage requires constant reauthentication - #2 by contact-bca7 for full details.

Thank you.

[jyyoon]

Hello.

Thank you for using NetDrive.

We will check about Google Could Storage soon then feedback to you.

Regards.

[jyyoon]

Could you attach debug log files to figure out what happened?

It will be very helpful.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Regards.

[contact-bca7]

Hi @jyyoon,

I’ve not experienced the authorisation drop as yet, but here are the log files that have been created in the last few days.

However, four are locked and unable to add to the .zip, even after closing NetDrive completely:
C:\ProgramData\NetDrive3\nd3log\nd3svc_Google Cloud Storage.log
C:\ProgramData\NetDrive3\nd3log\ndagent.log
C:\ProgramData\NetDrive3\nd3log_nd3svc_.log
C:\ProgramData\NetDrive3\nd3log\nd3api_explorer.exe.log

nd3log.zip (2.1 MB)

I will attach a further log when the authorisation is lost, if that’s required. I believe it’s related to the OAuth ‘app’ being in test mode.