Connection error credentials

[miltondossantos]

Hello

I have this error on one computer:

"Please check login credentials again"

Can you help me?

Thanks

[tsjeong]

Dear miltondossantos,

Thank you for using NetDrive.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[miltondossantos]

nd3api_iexplore.exe.zip (6.9 MB)

I send you the log files

[tsjeong]

Dear miltondossantos,

I found a clue to the problem in the log file you attached. It seems that a 401 error occurs when connecting to WebDAV.

[2021/04/13 10:39:39.617] [MESSAGE ] [ 2020] [PROTOCOL ] Protocol::Connect >> HTTPS PROPFIND >> 401 : https://miltondossantos.webhop.net:5006(401) - 113ms
[2021/04/13 10:39:39.617] [DEBUG ] [ 2020] [PROTOCOL ] Protocol::Connect >>
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
[2021/04/13 10:39:39.617] [ERROR ] [ 2020] [PROTOCOL ] Protocol::Connect >> ON HTTP 401 : AERROR::ACCESS_DENIED(0x00000018)

The content of the connect result is below.

401 Authorization Required

Authorization Required

This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn’t understand how to supply the credentials required.

Could you check your ip is in block list of Synology NAS Server or not.

Please refer to the following topic.

WEBDAV: Windows 10 - Synology - "Permission Error" After Windows Updates

Dear maka In the debug files, all I found is “HTTP/1.1 401 Authorization Required”. In the past, there was a customer whose ip is registered in block list of the Synology NAS DSM. Could you check your DSM’s block list? [image] Best regards.

Regards.

[miltondossantos]

Yes, you are right
the ip adress was blocked by the Synology

Thank you a lot for your help!!!