Can't connect any drive

[jyyoon]

Could you give us more details?

Connection failed while adding drive items? Then please refer to below.

When there is a problem adding drive item (How to install the root certificate)

Hello. If you have problems adding the drive item like as below image, this issue can be solved by installing a root certificate to your machine. [image] Please download attached comodo_root.zip file and unzip it. comodo_root.zip (1.5 KB) Then, install to “Local Machine”. [image] [image] If the certificate is installed, you can add a drive item normally. Please try to add and connect after installing the certificate to “Local Machine”.

If your issue is not above, please attach debug log files to figure out what is wrong.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Regards.