Cannot connect to agent

[alex-93c7]

Netdrive will not let me connect. I cannot access my Synology.

[tsjeong]

Dear alex.

Thank you for using NetDrive.

Could you explain more details?
Some screen shot will be helpful.

Regards.

[alex-93c7]

The program stalls at connecting to agent. I have to restart the services under services.msc in order for it to work. However, everytime I reset, I have to keep starting services.

[tsjeong]

Dear alex.

Would you like to try the below method?

Startup Type should be “Automatic”.

Check when NetDrive UI is stopped in splash window

If the UI is stuck in the splash window after running NetDrive, the service nd3svc.exe or ndagent.exe may not be running. In this case, check whether nd3svc.exe and ndagent.exe are running by referring to the following. Press Windows Key + R and type services.msc to launch the Services List. [image] 2.Check “Status” and “Startup Type” of NetDrive3 Agent (Product NetDrive3) and NetDrive3 Service (Product NetDrive3) in the service list. “Status” should be “Running” and “Startup Type” should…

Regards.

[alex-93c7]

It is set up as automatic, however it does not automatically start on bootup.

[tsjeong]

Dear alex,

Could you attach the log file?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

Change Log Level First, check your settings and change log level to VERBOSE. Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Get back to DRIVES screen Changed log level takes effect when you leave SETTINGS screen. Reproduce your problem ! After changing log level you must repeat your steps to reproduce the problem you have. This time it will be logged in relevant log files. Send Log File Within your driv…

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[alex-93c7]

Here you go.

nd3svc.log|attachment (37 KB)

[jyyoon]

Hello.

Does the issue you faced persists?

I think if you start “NetDrive3 Agent” in manually, the issue will be solved.

If you start it manually and there is no problem, it seems to prevent the “NetDrive3 Agent” from starting.

It may be anti-virus program or malware protecting program.

Regards.