Cache error read out timed out

[webdav-flex]

Hi

we are using netdrive to map a share with video file for premiere pro. But we have some user that get read timed-out often why do it that , and what can course this issue?

[2024/06/25 12:21:16.349] [ERROR ] [ 10744] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB49D90000, 989855744, 2097152(last checked sector offset was 990904320 on offset -1, length 0 and reserved)

nd3svc_nxt.log (6.5 MB)

br
Michael

[webdav-flex]

now i have many over short time caused premiere pro to crash
[2024/06/25 13:35:59.786] [ERROR ] [ 10368] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB49D90000, 1658847232, 2097152(last checked sector offset was 1660420096 on offset -1, length 0 and reserved)
[2024/06/25 13:37:46.514] [ERROR ] [ 7844] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB49D90000, 0, 2097152(last checked sector offset was 1572864 on offset -1, length 0 and reserved)
[2024/06/25 13:38:08.303] [ERROR ] [ 23980] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB48760000, 1637315072, 63488(last checked sector offset was 1636827136 on offset -1, length 0 and reserved)
[2024/06/25 13:38:48.538] [ERROR ] [ 23980] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB49D90000, 1675624448, 2097152(last checked sector offset was 1677197312 on offset -1, length 0 and reserved)
[2024/06/25 13:39:28.610] [ERROR ] [ 7844] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB49D90000, 1677721600, 2097152(last checked sector offset was 1678770176 on offset -1, length 0 and reserved)
[2024/06/25 13:46:45.601] [ERROR ] [ 22468] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB4AF90000, 1690304512, 2097152(last checked sector offset was 1691877376 on offset -1, length 0 and reserved)
[2024/06/25 13:50:30.475] [ERROR ] [ 22468] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB4C2A0000, 1715470336, 2097152(last checked sector offset was 1717043200 on offset -1, length 0 and reserved)
[2024/06/25 13:51:10.642] [ERROR ] [ 7844] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB4C2A0000, 1749024768, 2097152(last checked sector offset was 1750597632 on offset -1, length 0 and reserved)
[2024/06/25 13:52:21.984] [ERROR ] [ 7844] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB48D45E80, 1667230720, 1536(last checked sector offset was 1666711552 on offset -1, length 0 and reserved)
[2024/06/25 13:55:11.838] [ERROR ] [ 7844] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB4AF90000, 1639972864, 2097152(last checked sector offset was 1641545728 on offset -1, length 0 and reserved)
[2024/06/25 13:55:57.216] [ERROR ] [ 7844] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB49D90000, 2103443456, 2097152(last checked sector offset was 2105016320 on offset -1, length 0 and reserved)
[2024/06/25 13:56:37.432] [ERROR ] [ 22468] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB49D90000, 2109734912, 2097152(last checked sector offset was 2111307776 on offset -1, length 0 and reserved)
[2024/06/25 13:57:17.725] [ERROR ] [ 23980] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB4AF90000, 1457520640, 2097152(last checked sector offset was 1459093504 on offset -1, length 0 and reserved)
[2024/06/25 13:57:57.779] [ERROR ] [ 5524] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB4AF90000, 1459617792, 2097152(last checked sector offset was 1461190656 on offset -1, length 0 and reserved)
[2024/06/25 13:58:37.864] [ERROR ] [ 7844] [CACHE ] [ugqvsceqotnxl7.mov] Read timed-out : 000001FB4AF90000, 1463812096, 2097152(last checked sector offset was 1465384960 on offset -1, length 0 and reserved)
nd3svc_nxt.log (9.8 MB)

[tsjeong]

Dear Michael,

We apologize for the inconvenience caused by the “Read timed-out” errors while using NetDrive to share video files with Premiere Pro.

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

Best regards.

[webdav-flex]

Hi
attach are new log with verbose on where i have reproduce our issue

0711nd3svc_nxt.txt (10.0 MB)
0705-nd3svc_nxt.txt (10.0 MB)

br
Michael

[webdav-flex]

nd3log.zip (3.0 MB)

[tsjeong]

Dear webdav_flex,

Would you like to try installing the latest version below?

https://downloads.bdrive.com/netdrive/builds/47360d9351ba4641a59194d209796fb9/NetDrive3_Setup-3.18.1087.exe

If the issue persists or if you need further assistance, please do not hesitate to contact us.

Best regards

[webdav-flex]

Hi

I have now install the new version, and that did not help, now premiere pro crach and quite when locate file on webdaw store. attach are verbose log and dump from premiere pro.

But in release note i can´t see our issue on the list should it be fix in it ?

reports.zip (1.3 MB)

nd3log - Kopi.zip (6.9 MB)

[webdav-flex]

did have time to look at my last post ?

[tsjeong]

Sorry for the delay. We will check the log and get back to you.

[webdav-perm]

Any news on our issue ?

[tsjeong]

Dear webdav-perm,

We are diligently working to resolve the issue, but we have not yet found a complete solution. Our team is currently analyzing the log files and identifying the root cause of the problem. We appreciate your patience as we continue to work on this.

Please bear with us a little longer. We will inform you as soon as the issue is resolved. If you have any further questions or requests, please feel free to contact us.

Thank you.