Windows won't update when NetDrive is installed

[frankdenheijer]

Hello,

I noticed that my windows updates wont download when NetDrive is installed. When I uninstall NetDrive windows updates will download perfect and the installation as well.

I have this problem on multiple pc’s (windows 10 pro and home version 1909 and 2004).
It gave this error 0x80070057

Manual download from windows catalog and install it works just fine when netDrive is installed.

Is there a way to fix this?

[jyyoon]

Hello.

Thank you for using NetDrive.

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[frankdenheijer]

I just send you a personal message with the log-files.

[jyyoon]

I reviewed them you sent me.

But I couldn’t figure out what cause is.

Can we have a remote session if the issue can be reproduced?

If you want, please let me know AnyDesk address and the time you are available with UTC.

You can download it from anydesk.com/en/downloads.

Regards.

[frankdenheijer]

Yes that is possible.
Is it possible for you wednessday (9-12-2020) at 12:00 (UTC).

[jyyoon]

What is your timezone?

How about on Thursday?