Dear marinaz28,
Please follow the steps below to perform a clean installation of NetDrive.
Steps for Clean Installation of NetDrive
- Uninstall NetDrive
- Go to Windows Settings → Apps → Apps & features.
- Find NetDrive in the list, click on it, and select Uninstall.
- Delete Program Files
C:\Program Files (x86)\Bdrive\NetDrive3
Delete the entire folder.
3. Delete User Data
C:\Users\<Your Username>\AppData\Roaming\NetDrive3
Delete the folder.
4. Restart Your PC
After deleting the folders, restart your computer to apply all changes.
5. Reinstall NetDrive
Download and install the latest version of NetDrive.
If the issue still persists after the clean installation,
please send us the following logs so we can analyze the root cause:
Collect Installation Logs
To help us troubleshoot the installation issue, please send us the following two log files:
- NetDrive3_Install.log
- NetDrive3_Setup.log
You can find both files here:
C:\Users\%USERNAME%\AppData\Local\Temp\Bdrive
Please attach these files and send them to us. We’ll review them and get back to you as soon as possible.
Collect Execution Logs
After reproducing the issue, please also send us the following log files located in:
- Please set the log level to VERBOSE
- Reproduce the problem.
- Afterward, please follow the instructions in the following link to send us the debug log file:
Once we receive the logs, we’ll analyze and provide a fix or detailed guidance as soon as possible.
Thank you for your cooperation.
NetDrive Support Team