Windows Server 2025 and NetDrive

[marinaz28]

NetDrive3_Setup-3.18.1125.exe

Installed on Windows Server 2025x64… Before first reboot - was impossible to login (and NetDrive.exe was very slow). After first reboot, trying to run NetDrive GUI (“C:\Program Files (x86)\Bdrive\NetDrive3\NetDrive.exe”) I get an error (see below) from Visual C++ Redistributable (have last version).

Both NetDrive services are up and running. Trying to login with CMD I get:

nd3cmd login -k -u my@email.com -p MyPassword
log_buf: ERROR

Detalied error from C++:

Faulting application name: nd3cmd.exe, version: 0.0.0.0, time stamp: 0x67a86a0c
Faulting module name: ucrtbase.dll, version: 10.0.26100.6899, time stamp: 0x5554c871
Exception code: 0xc0000409
Fault offset: 0x0002da51
Faulting process id: 0x1880
Faulting application start time: 0x1DC4CAE388EF281
Faulting application path: C:\Program Files (x86)\Bdrive\NetDrive3\nd3cmd.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: e36e7282-f7af-4af5-ba03-f7f0f2aee9c1
Faulting package full name:
Faulting package-relative application ID:

[tsjeong]

Dear marinaz28,

Please follow the steps below to perform a clean installation of NetDrive.

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Steps for Clean Installation of NetDrive

1. Uninstall NetDrive

• Go to Windows Settings → Apps → Apps & features.
• Find NetDrive in the list, click on it, and select Uninstall.

2. Delete Program Files

C:\Program Files (x86)\Bdrive\NetDrive3

Delete the entire folder.
3. Delete User Data

C:\Users\<Your Username>\AppData\Roaming\NetDrive3

Delete the folder.
4. Restart Your PC
After deleting the folders, restart your computer to apply all changes.
5. Reinstall NetDrive
Download and install the latest version of NetDrive.

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If the issue still persists after the clean installation,
please send us the following logs so we can analyze the root cause:

Collect Installation Logs

To help us troubleshoot the installation issue, please send us the following two log files:

• NetDrive3_Install.log
• NetDrive3_Setup.log

You can find both files here:

C:\Users\%USERNAME%\AppData\Local\Temp\Bdrive

Please attach these files and send them to us. We’ll review them and get back to you as soon as possible.

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Collect Execution Logs

After reproducing the issue, please also send us the following log files located in:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Once we receive the logs, we’ll analyze and provide a fix or detailed guidance as soon as possible.

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Thank you for your cooperation.
NetDrive Support Team