Dear Müller,
First, please accept our sincere apologies for the inconvenience you are experiencing with accessing your Synology drive after installing the new release. You are a very valued customer, and we are committed to resolving this issue as quickly as possible.
Two days ago, we sent you an email requesting additional details but have not yet received your reply. Could you kindly provide us with the following information at your earliest convenience?
-
The exact point when the issue occurs
(e.g., immediately after launching NetDrive, when attempting to connect to the Synology drive, when opening/saving a file, etc.) -
The meaning of the “Code 2753” displayed in the error message
Please attach a screenshot of the error dialog showing this code. -
Log files
- Please set the log level to VERBOSE
- Reproduce the problem.
- Afterward, please follow the instructions in the following link to send us the debug log file:
Once we receive these details, we will investigate right away and get back to you with a solution. We apologize again for the inconvenience and appreciate your prompt response.
Sincerely,
NetDrive Customer Support Team