Why ist it so difficult, to get an answer. I only want to work on on my Synology drive

NetDrive3
1

But it isn’t possible after I installed the new release. Please help me soon. Thank you
Hilke Sophie Müller

2

Ich verliere die Lust.Wieviel sind Ihnen Ihre Kunden wert? Warum gibt es so gar keine Reaktion auf meine Anfrage. Ich habe das neue Release aufgespielt und kann jetzt nicht mehr auf meine Festplatte Synology zurückgreifen, um zu arbeiten. Was muss ich tun. Ich bin verärgert.
Bitte antworten Sie mir zeitnah.
Mit freundlichem Gruss
Hilke Sophie Müller

3

Hallo!
Falls es um Probleme mit dem Zugriff auf PDF-Dateien geht: Access denied in Adobe Acrobat (NetDrive Version 3.18.1125)
Freundliche Grüsse
Töö

4

Dear Müller,

First, please accept our sincere apologies for the inconvenience you are experiencing with accessing your Synology drive after installing the new release. You are a very valued customer, and we are committed to resolving this issue as quickly as possible.

Two days ago, we sent you an email requesting additional details but have not yet received your reply. Could you kindly provide us with the following information at your earliest convenience?

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  1. The exact point when the issue occurs
    (e.g., immediately after launching NetDrive, when attempting to connect to the Synology drive, when opening/saving a file, etc.)

  2. The meaning of the “Code 2753” displayed in the error message
    Please attach a screenshot of the error dialog showing this code.

  3. Log files

    1. Please set the log level to VERBOSE
    2. Reproduce the problem.
    3. Afterward, please follow the instructions in the following link to send us the debug log file:

    How to attach a log file

Once we receive these details, we will investigate right away and get back to you with a solution. We apologize again for the inconvenience and appreciate your prompt response.

Sincerely,

NetDrive Customer Support Team