Why is always connection erro today?

[johnzinsh1]

why is always connection erro today?

[support1]

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

[johnzinsh1]

nd3log.zip (9.7 MB)

[support1]

This guide will help you troubleshoot and resolve the “CURL error code 7 (CURLE_COULDNT_CONNECT)” issue when connecting to a WebDAV server using NetDrive. This error usually means that NetDrive was not able to make a connection to the server. There could be several reasons why this is happening, ranging from server-side issues, network problems, to configuration errors in NetDrive. Here are some steps to help you diagnose and fix the problem.

Step 1: Check Your Internet Connection

Before we proceed to more complex solutions, ensure that your internet connection is stable and reliable. You can do this by:

1. Checking other devices to see if they’re able to access the internet.
2. Attempting to visit a well-known website like google.com.
3. Restarting your router/modem.

If the issue persists, move on to the next step.

Step 2: Verify Server Availability

The problem could be on the server-side, not your client. Try the following:

1. Use a WebDAV client on another device to connect to the server. If it can’t connect, then there might be an issue with the server.
2. If possible, contact the administrator of the WebDAV server to confirm if the server is up and running and accepting connections.

Step 3: Confirm the Server URL

Ensure the server URL in NetDrive is correct. Even a simple typo in the URL can lead to connection issues.

1. Double-check the spelling, capitalization, and any special characters in the URL.
2. Make sure you’re using the correct protocol (http:// or https://). If you’re unsure, consult the server administrator.

Step 4: Check Firewall/Security Software

Security software, like antivirus programs or firewall settings, might be blocking NetDrive from accessing the network.

1. Temporarily disable your antivirus software and try connecting again.
2. Check your firewall settings to make sure NetDrive is allowed to access the network.

Always remember to enable your antivirus software again after testing.

Step 5: Reinstall NetDrive

If none of the previous steps worked, try reinstalling NetDrive. This will reset any configuration changes you may have made and can sometimes solve connection issues.

[johnzinsh1]

I’m use synology. i copied the server https://johnzhang.synology.me:5006 into the browser. but it can not connect today

[support1]

Do you mean you cannot connect to your Synology NAS from web browser, too?