When I try to save a file the program send me a Message

[tsjeong]

Dear it16,

Thank you for reaching out regarding the issue you’re experiencing. To help us analyze the problem more thoroughly, it would be very helpful if you could provide a screenshot of the error message and the log files from NetDrive.

Please capture the screen when the issue occurs and attach the NetDrive log files. This will allow us to better understand the situation and provide an appropriate solution.

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

Thank you for your cooperation, and we look forward to resolving this issue for you.

Best regards.