When I try to save a file the program send me a Message

NetDrive3
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could not save changes to ‘xxxxx’ due to a sharing violation. please save changes to a different file.

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Dear it16,

Thank you for reaching out regarding the issue you’re experiencing. To help us analyze the problem more thoroughly, it would be very helpful if you could provide a screenshot of the error message and the log files from NetDrive.

Please capture the screen when the issue occurs and attach the NetDrive log files. This will allow us to better understand the situation and provide an appropriate solution.

To help us diagnose the issue:

  1. Please set the log level to VERBOSE
  2. Reproduce the problem.
  3. Afterward, please follow the instructions in the following link to send us the debug log file:

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

Thank you for your cooperation, and we look forward to resolving this issue for you.

Best regards.

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ndagent.zip (460.8 KB)

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Dear it16,

After reviewing the log file you provided, we need to conduct a more detailed analysis. Could you please also send us some screenshots? Specifically, screenshots of the issue or any error messages that appear during the process would be very helpful.

Thank you for your cooperation.

Best regards.

6

Hello, can you download this attached?

(attachments)

adolfo capturas.pdf (1.25 MB)

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Dear it16,

Thank you for the attachment. I’ve successfully received it and will review it shortly.

Best regards.

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