webdav:Mount process is not executed

[nickcheung2009]

PC: win10 64Bit family student version. version 18362
License type NetDrive3 Personal Lifetime
i’ve tried these verison:
3.91
3.8.98
3.8.92
3.2.3
keeping popping up Mount Error

Please HELP

[jyyoon]

Hello.

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[nickcheung2009]

[2020/06/01 00:15:01.209] [ERROR ] [ 2688] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.2.324 ] [Child.cpp:139]
[2020/06/01 00:15:26.867] [ERROR ] [ 16780] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.2.324 ] [Child.cpp:139]
[2020/06/01 00:24:42.398] [ERROR ] [ 13200] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.2.324 ] [Child.cpp:139]
[2020/06/02 15:53:48.567] [ERROR ] [ 3440] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.8.987 ] [Child.cpp:130]
[2020/06/02 15:53:48.567] [DEBUG ] [ 3440] [SERVICE ] StartChild:: connected to pipe \.\pipe\nd_mount_0 [Child.cpp:309]
[2020/06/02 15:53:48.567] [DEBUG ] [ 3440] [SERVICE ] StartChild:: created to client pipe of \.\pipe\nd_mount_0 [Child.cpp:318]
[2020/06/02 15:53:48.568] [MESSAGE ] [ 3440] [FILESYSTEM] FS_Initialize
[2020/06/02 15:53:48.568] [DEBUG ] [ 3440] [SERVICE ] CChildPipe::request_info:: 2856 received response [ChildPipe.cpp:103]
[2020/06/02 15:53:48.569] [DEBUG ] [ 3440] [SERVICE ] StartCache:: WebDAV[4] [Child.cpp:154]
[2020/06/02 15:53:48.576] [DEBUG ] [ 3440] [SERVICE ] CACHE PATH : C:\ProgramData\NetDrive3_cache_\DELL\WebDAV [Child.cpp:169]
[2020/06/02 15:53:48.576] [DEBUG ] [ 3440] [SERVICE ] CACHE PATH : C:\ProgramData\NetDrive3_cache_\DELL\WebDAV [Child.cpp:173]
[2020/06/02 15:53:48.576] [DEBUG ] [ 3440] [CACHE ] Cache path C:\ProgramData\NetDrive3_cache_\DELL\WebDAV, 454,734,450,688 bytes left
[2020/06/02 15:53:48.576] [MESSAGE ] [ 3440] [CACHE ] Cache initialized : C:\ProgramData\NetDrive3_cache_\DELL\WebDAV, Storage limit : 4,294,967,296 bytes
[2020/06/02 15:53:48.576] [DEBUG ] [ 3440] [CACHE ] Cache configuration : 3, 1048576, 268435456, 60000, 536870912, 30000, 60, 3600, 30, 60
[2020/06/02 15:53:48.576] [DEBUG ] [ 3524] [CACHE ] Cache quota manager started
[2020/06/02 15:53:49.166] [MESSAGE ] [ 3440] [PROTOCOL ] Protocol::Connect >> HTTP PROPFIND >> 207 : http://192.168.0.157:5005(2663) - 211ms
[2020/06/02 15:53:49.166] [DEBUG ] [ 3440] [PROTOCOL ] Protocol::Connect >>
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
[2020/06/02 15:53:49.166] [DEBUG ] [ 3440] [PROTOCOL ] Protocol::Connect >> ON HTTP(for any code) 207 : AERROR::SUCCESS(0x00000000)
[2020/06/02 15:53:49.167] [MESSAGE ] [ 3440] [FILESYSTEM] Mount Drive E
[2020/06/02 15:53:49.167] [MESSAGE ] [ 3440] [FILESYSTEM] E: Async Upload On
[2020/06/02 15:53:49.167] [MESSAGE ] [ 3440] [FILESYSTEM] E: Realtime Upload Off
[2020/06/02 15:53:49.168] [DEBUG ] [ 3440] [FILESYSTEM] Filesystem configuration : 20000, 120000, 2000, 10000, 10000, 10000, 3000, 20000, 5000, 300
[2020/06/02 15:53:49.181] [MESSAGE ] [ 3440] [FILESYSTEM] NetDrive filesystem(6.1.184.118) installed and service is running
[2020/06/02 15:53:49.191] [DEBUG ] [ 17716] [FILESYSTEM] [E:PID 4] FileSystem::StatFs : /
[2020/06/02 15:53:49.191] [DEBUG ] [ 17716] [FILESYSTEM] [E:PID 4] FileSystem::StatFs => AERROR::SUCCESS : /
[2020/06/02 15:53:49.209] [DEBUG ] [ 17720] [FILESYSTEM] [E:nd3svc.exe] FileSystem::StatFs :
[2020/06/02 15:53:49.209] [DEBUG ] [ 17720] [FILESYSTEM] [E:nd3svc.exe] FileSystem::StatFs => AERROR::SUCCESS :
[2020/06/02 15:55:08.986] [ERROR ] [ 17888] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.8.987 ] [Child.cpp:130]
[2020/06/02 15:55:08.986] [DEBUG ] [ 17888] [SERVICE ] StartChild:: connected to pipe \.\pipe\nd_mount_1 [Child.cpp:309]
[2020/06/02 15:55:08.987] [DEBUG ] [ 17888] [SERVICE ] StartChild:: created to client pipe of \.\pipe\nd_mount_1 [Child.cpp:318]
[2020/06/02 15:55:08.987] [MESSAGE ] [ 17888] [FILESYSTEM] FS_Initialize
[2020/06/02 15:55:08.988] [DEBUG ] [ 17888] [SERVICE ] CChildPipe::request_info:: 18448 received response [ChildPipe.cpp:103]
[2020/06/02 15:55:08.989] [DEBUG ] [ 17888] [SERVICE ] StartCache:: WebDAV[4] [Child.cpp:154]
[2020/06/02 15:55:09.003] [DEBUG ] [ 17888] [SERVICE ] CACHE PATH : C:\ProgramData\NetDrive3_cache_\DELL\WebDAV [Child.cpp:169]
[2020/06/02 15:55:09.004] [DEBUG ] [ 17888] [SERVICE ] CACHE PATH : C:\ProgramData\NetDrive3_cache_\DELL\WebDAV [Child.cpp:173]
[2020/06/02 15:55:09.005] [DEBUG ] [ 17888] [CACHE ] Cache path C:\ProgramData\NetDrive3_cache_\DELL\WebDAV, 454,712,852,480 bytes left
[2020/06/02 15:55:09.005] [MESSAGE ] [ 17888] [CACHE ] Cache initialized : C:\ProgramData\NetDrive3_cache_\DELL\WebDAV, Storage limit : 4,294,967,296 bytes
[2020/06/02 15:55:09.005] [DEBUG ] [ 17888] [CACHE ] Cache configuration : 3, 1048576, 268435456, 60000, 536870912, 30000, 60, 3600, 30, 60
[2020/06/02 15:55:09.006] [DEBUG ] [ 10448] [CACHE ] Cache quota manager started
[2020/06/02 15:55:09.492] [MESSAGE ] [ 17888] [PROTOCOL ] Protocol::Connect >> HTTP PROPFIND >> 207 : http://192.168.0.157:5005(2663) - 319ms
[2020/06/02 15:55:09.493] [DEBUG ] [ 17888] [PROTOCOL ] Protocol::Connect >>
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
[2020/06/02 15:55:09.493] [DEBUG ] [ 17888] [PROTOCOL ] Protocol::Connect >> ON HTTP(for any code) 207 : AERROR::SUCCESS(0x00000000)
[2020/06/02 15:55:09.494] [MESSAGE ] [ 17888] [FILESYSTEM] Mount Drive E
[2020/06/02 15:55:09.494] [MESSAGE ] [ 17888] [FILESYSTEM] E: Async Upload On
[2020/06/02 15:55:09.494] [MESSAGE ] [ 17888] [FILESYSTEM] E: Realtime Upload Off
[2020/06/02 15:55:09.494] [DEBUG ] [ 17888] [FILESYSTEM] Filesystem configuration : 20000, 120000, 2000, 10000, 10000, 10000, 3000, 20000, 5000, 300
[2020/06/02 15:55:09.497] [MESSAGE ] [ 17888] [FILESYSTEM] NetDrive filesystem(6.1.184.118) installed and service is running
[2020/06/02 15:55:09.537] [DEBUG ] [ 18320] [FILESYSTEM] [E:PID 4] FileSystem::StatFs : /
[2020/06/02 15:55:09.537] [DEBUG ] [ 18320] [FILESYSTEM] [E:PID 4] FileSystem::StatFs => AERROR::SUCCESS : /
[2020/06/02 15:55:09.538] [DEBUG ] [ 12448] [FILESYSTEM] [E:nd3svc.exe] FileSystem::StatFs :
[2020/06/02 15:55:09.538] [DEBUG ] [ 12448] [FILESYSTEM] [E:nd3svc.exe] FileSystem::StatFs => AERROR::SUCCESS :
[2020/06/02 15:55:12.589] [DEBUG ] [ 19304] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr : \autorun.inf
[2020/06/02 15:55:12.589] [DEBUG ] [ 19304] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr => AERROR::SUCCESS : \autorun.inf
[2020/06/02 15:55:12.690] [DEBUG ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::Open : \autorun.inf
[2020/06/02 15:55:12.690] [DEBUG ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::Open => AERROR::SUCCESS : \autorun.inf
[2020/06/02 15:55:12.691] [DEBUG ] [ 18320] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir :
[2020/06/02 15:55:12.691] [ERROR ] [ 18320] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir => AERROR::FAILED :
[2020/06/02 15:55:12.892] [DEBUG ] [ 12448] [FILESYSTEM] [E:explorer.exe] FileSystem::Release: 0
[2020/06/02 15:55:12.892] [DEBUG ] [ 12448] [FILESYSTEM] [E:explorer.exe] handle not found
[2020/06/02 15:55:12.893] [DEBUG ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr : \autorun.inf
[2020/06/02 15:55:12.893] [DEBUG ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr => AERROR::SUCCESS : \autorun.inf
[2020/06/02 15:55:12.893] [DEBUG ] [ 18320] [FILESYSTEM] [E:explorer.exe] FileSystem::Open : \autorun.inf
[2020/06/02 15:55:12.893] [DEBUG ] [ 18320] [FILESYSTEM] [E:explorer.exe] FileSystem::Open => AERROR::SUCCESS : \autorun.inf
[2020/06/02 15:55:12.894] [DEBUG ] [ 19304] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir :
[2020/06/02 15:55:12.894] [ERROR ] [ 19304] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir => AERROR::FAILED :
[2020/06/02 15:55:12.894] [DEBUG ] [ 12448] [FILESYSTEM] [E:explorer.exe] FileSystem::Release: 0
[2020/06/02 15:55:12.894] [DEBUG ] [ 12448] [FILESYSTEM] [E:explorer.exe] handle not found
[2020/06/02 15:55:12.895] [DEBUG ] [ 18320] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr : \autorun.inf
[2020/06/02 15:55:12.895] [DEBUG ] [ 18320] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr => AERROR::SUCCESS : \autorun.inf
[2020/06/02 15:55:12.895] [DEBUG ] [ 19304] [FILESYSTEM] [E:explorer.exe] FileSystem::Open : \autorun.inf
[2020/06/02 15:55:12.895] [DEBUG ] [ 19304] [FILESYSTEM] [E:explorer.exe] FileSystem::Open => AERROR::SUCCESS : \autorun.inf
[2020/06/02 15:55:12.895] [DEBUG ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir :
[2020/06/02 15:55:12.895] [ERROR ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir => AERROR::FAILED :
[2020/06/02 15:55:12.895] [DEBUG ] [ 12448] [FILESYSTEM] [E:PID 4] FileSystem::OpenDir :
[2020/06/02 15:55:12.895] [ERROR ] [ 12448] [FILESYSTEM] [E:PID 4] FileSystem::OpenDir => AERROR::FAILED :
[2020/06/02 15:55:12.898] [DEBUG ] [ 19304] [FILESYSTEM] [E:PID 4] FileSystem::Release: 0
[2020/06/02 15:55:12.898] [DEBUG ] [ 19304] [FILESYSTEM] [E:PID 4] handle not found
[2020/06/02 15:55:12.898] [DEBUG ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr : \autorun.inf
[2020/06/02 15:55:12.898] [DEBUG ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr => AERROR::SUCCESS : \autorun.inf
[2020/06/02 15:55:12.899] [DEBUG ] [ 18320] [FILESYSTEM] [E:explorer.exe] FileSystem::Open : \autorun.inf
[2020/06/02 15:55:12.899] [DEBUG ] [ 18320] [FILESYSTEM] [E:explorer.exe] FileSystem::Open => AERROR::SUCCESS : \autorun.inf
[2020/06/02 15:55:12.899] [DEBUG ] [ 12448] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir :
[2020/06/02 15:55:12.899] [ERROR ] [ 12448] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir => AERROR::FAILED :
[2020/06/02 15:55:12.900] [DEBUG ] [ 19304] [FILESYSTEM] [E:PID 4] FileSystem::OpenDir :
[2020/06/02 15:55:12.900] [ERROR ] [ 19304] [FILESYSTEM] [E:PID 4] FileSystem::OpenDir => AERROR::FAILED :
[2020/06/02 15:55:12.900] [DEBUG ] [ 18320] [FILESYSTEM] [E:PID 4] FileSystem::Release: 0
[2020/06/02 15:55:12.900] [DEBUG ] [ 18320] [FILESYSTEM] [E:PID 4] handle not found
[2020/06/02 15:55:12.901] [DEBUG ] [ 12448] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir :
[2020/06/02 15:55:12.901] [ERROR ] [ 12448] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir => AERROR::FAILED :
[2020/06/02 15:55:12.996] [DEBUG ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr : \AutoRun.inf
[2020/06/02 15:55:12.997] [DEBUG ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr => AERROR::SUCCESS : \AutoRun.inf
[2020/06/02 15:55:12.997] [DEBUG ] [ 19304] [FILESYSTEM] [E:explorer.exe] FileSystem::Open : \AutoRun.inf
[2020/06/02 15:55:12.997] [DEBUG ] [ 19304] [FILESYSTEM] [E:explorer.exe] FileSystem::Open => AERROR::SUCCESS : \AutoRun.inf
[2020/06/02 15:55:12.997] [DEBUG ] [ 18320] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir :
[2020/06/02 15:55:12.997] [ERROR ] [ 18320] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir => AERROR::FAILED :
[2020/06/02 15:55:12.997] [DEBUG ] [ 12448] [FILESYSTEM] [E:explorer.exe] FileSystem::Release: 0
[2020/06/02 15:55:12.997] [DEBUG ] [ 12448] [FILESYSTEM] [E:explorer.exe] handle not found
[2020/06/02 15:55:12.997] [DEBUG ] [ 19304] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr : \AutoRun.inf
[2020/06/02 15:55:12.997] [DEBUG ] [ 19304] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr => AERROR::SUCCESS : \AutoRun.inf
[2020/06/02 15:55:12.997] [DEBUG ] [ 18320] [FILESYSTEM] [E:explorer.exe] FileSystem::Open : \AutoRun.inf
[2020/06/02 15:55:12.997] [DEBUG ] [ 18320] [FILESYSTEM] [E:explorer.exe] FileSystem::Open => AERROR::SUCCESS : \AutoRun.inf
[2020/06/02 15:55:12.997] [DEBUG ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir :
[2020/06/02 15:55:12.997] [ERROR ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir => AERROR::FAILED :
[2020/06/02 15:55:12.997] [DEBUG ] [ 12448] [FILESYSTEM] [E:PID 4] FileSystem::OpenDir :
[2020/06/02 15:55:12.997] [ERROR ] [ 12448] [FILESYSTEM] [E:PID 4] FileSystem::OpenDir => AERROR::FAILED :
[2020/06/02 15:55:13.004] [DEBUG ] [ 18320] [FILESYSTEM] [E:PID 4] FileSystem::Release: 0
[2020/06/02 15:55:13.004] [DEBUG ] [ 18320] [FILESYSTEM] [E:PID 4] handle not found
[2020/06/02 15:55:13.005] [DEBUG ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr : \AutoRun.inf
[2020/06/02 15:55:13.005] [DEBUG ] [ 10352] [FILESYSTEM] [E:explorer.exe] FileSystem::GetAttr => AERROR::SUCCESS : \AutoRun.inf
[2020/06/02 15:55:13.006] [DEBUG ] [ 19304] [FILESYSTEM] [E:explorer.exe] FileSystem::Open : \AutoRun.inf
[2020/06/02 15:55:13.006] [DEBUG ] [ 19304] [FILESYSTEM] [E:explorer.exe] FileSystem::Open => AERROR::SUCCESS : \AutoRun.inf
[2020/06/02 15:55:13.006] [DEBUG ] [ 12448] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir :
[2020/06/02 15:55:13.006] [ERROR ] [ 12448] [FILESYSTEM] [E:explorer.exe] FileSystem::OpenDir => AERROR::FAILED :
[2020/06/02 15:55:13.006] [DEBUG ] [ 18320] [FILESYSTEM] [E:PID 4] FileSystem::OpenDir :
[2020/06/02 15:55:13.006] [ERROR ] [ 18320] [FILESYSTEM] [E:PID 4] FileSystem::OpenDir => AERROR::FAILED :
[2020/06/02 15:55:13.008] [DEBUG ] [ 19304] [FILESYSTEM] [E:PID 4] FileSystem::Release: 0
[2020/06/02 15:55:13.008] [DEBUG ] [ 19304] [FILESYSTEM] [E:PID 4] handle not found

[nickcheung2009]

who can help?

[tsjeong]

Dear nickcheung2009,

Thank you for using NetDrive.

Would you like to install the latest version?
https://www.netdrive.net/download/

And the IP of the WebDAV you are accessing seems to be a local IP. Are you accessing WebDAV from your internal network?
Drive Item set as local ip cannot access WebDAV from external network. You will have to use DDNS.

Regards.

[jyyoon]

Sorry for missing this topic.

I think it’s better to have a remote session to figure out.

I reviewed the log you posted but I could not found any clue.

If you want to have a remote session, please let me know your AnyDesk address after installing it and the time you are available with timezone.

You can download AnyDesk from https://anydesk.com/en/downloads.

Regards.