Waiting for authentication

[4c33-netdrive]

NetDrive version: 3.6.571
Windows/Mac Version: Windows 10 October 2018 Update

I installed NetDrive 3, but when I try to access my cloud storage (any of my accounts) I receive a “Waiting for Authentication” window and nothing else. My previous version of NetDrive 2 worked flawlessly, so I am concerned that the upgrade does not work. Help is also not available from the new application, and I was not able to find any documentation on the website.

Please let me know how to proceed.
Jim

[jyyoon]

Hello Jim.

Thank you for using NetDrive.

Which protocol do you try?

Could you attach log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

Change Log Level First, check your settings and change log level to VERBOSE. Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Get back to DRIVES screen Changed log level takes effect when you leave SETTINGS screen. Reproduce your problem ! After changing log level you must repeat your steps to reproduce the problem you have. This time it will be logged in relevant log files. Send Log File Within your driv…

Sorry for the inconvenience it may caused.

Regards.