Uplodading / Waiting files: incorrect display

[martin-neuss]

Dear all,

when uploading files to my WEBDAV net drive (drive letter X: in my case) from my windows 7 machine, it seems that sometimes the list of uploading / waiting / failed files in NetDrive3 is incorrect.

This happens to me typically when doing a mass upload, e.g. when uploading a folder with 50 files.
The upload proceeds, but an the end some of the files seem to get stuck. They remain listed as “uploading” or “waiting” without any progress.

When I check what has really reached the cloud storage, I always find that the data has been transferred successfully. I check that by using another device (my mobile phone) tp access the WEBDAV yccount, and in all my tests so far it has been possible the WEBDAV files properly (e.g. PDFs or TIFs).

I am a little bit insecure about this. Do I misunderstand the user unterface, or is this a bug ?
Please advise.

Best Regards,
Martin

[jyyoon]

Hello.

Thank you for using NetDrive.

I will check about this.

Regards.

[martin-neuss]

Jyyoon,

I just had this situation again, when transferring 1 GB to my IONOS WEBDAV.
After a check I can say the files have been transferred correctly. Just the display is not OK.
Please find at screenshot attached.

Regards,
Martin

[jyyoon]

Thank you for feedback.

Out team is checking about this.

Regards.

[martin-neuss]

Jyyoon,
any news on this? Can I rely on data being written to the cloud even if the protocols say something else?
Regards Martin

[jyyoon]

We are checking about that.

We tried to reproduced the issue, but failed.

If the issue happens again, could you attach debug log files to figure out?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[martin-neuss]

Jyyoon,

I did 2 mass file copies now, each with more than 1 GB as a total. The issue did not appear again.

So my proposal is to close the ticket.

I will keep the log level on “verbose” for a certain time, and if the issue should reappear, I will open another ticket, with the log file attached.

It could be that the file copy activities in the past collided with the cloud backup software which is intalled on my Win7 PC (Acronis Backup/ Domainfactory).

Best Regards & thank you for your support !
Martin