Unable to mount the mount point and autmatcally disconnected

[abdfvl]

unable to mount the mount point and autmatcally disconnected

[tsjeong]

Hello,

Thank you for contacting us.

The message stating that the mount point could not be mounted and was automatically disconnected is not enough to determine the exact cause. Could you please provide the following information?

• The exact NetDrive version you are using
• Your operating system and version
  For example: Windows 11 24H2 or macOS 15.x
• The storage service or protocol you are trying to connect to
  For example: Google Drive, OneDrive, WebDAV, or SFTP
• A screenshot showing the error message
• The NetDrive log files

Please follow these steps:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials.

Thank you.

[abdfvl]

hi team,

please find the requested details. otherwise please set up a call we will connect and discuss this is bank integration so please resolve the issue asap.

• The exact NetDrive version you are using : 3.19.14.0

• Your operating system and version
  Windows Server 2022 Datacenter : 21H2

• The storage service or protocol you are trying to connect to
  azure storage container

• A screenshot showing the error message

• not showing anything on that time for mountin