Unable to mount a connection

[jamie1]

Hi

Have recently not been able to connect to my Synology NAS and when I try to connect in Netdrive I get a pop up ‘Server: Mount Error’
In config > connect, Netdrive appears to connect ok and when I click on browse, I can see the folder structure. IKts just when I click connect to add it as a mounted drive that the problem starts.

Many thanks

[tsjeong]

Dear jamie1,

Could you please upload a screenshot of the issue and log files?

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials.

Best regards

[jamie1]

Hi there

I think I have done the logs as requested - please find attached a zip and image

All the best

Jamie

From “tsjeong via Bdrive Support Forum - NetDrive and CloudSync” <no-reply@bdrive.com>
To jamie@motley.co.uk
Date 12/05/2024 23:13:21
Subject [Bdrive Support Forum - NetDrive and CloudSync] [NetDrive3] Unable to mount a connection

nd3log.zip (195 KB)

[tsjeong]

Dear jamie1,

Thank you for providing the log files for analysis. However, it appears that the ‘nd3svc_Server(1).log’ file is missing from the files you submitted. We observed attempts to mount ‘Server(1) Drive Item’ from the screenshot and ‘nd3svc.log’, but we will need the associated ‘child service’ log file for a thorough analysis. If you could please attach the ‘nd3svc_Server(1).log’ file, it would greatly aid in diagnosing the issue.

[2024/05/13 08:18:58.037] [DEBUG   ] [    7520] [SERVICE   ] execute_child succeeded : "C:\Program Files (x86)\Bdrive\NetDrive3\x64\nd3svc.exe" -c _2 "Server" [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\parentpipe.cpp:68]
[2024/05/13 08:18:58.267] [DEBUG   ] [    7520] [SERVICE   ] CParentPipe::Init:: pipe \\.\pipe\nd_mount_2 is created [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\parentpipe.cpp:506]
[2024/05/13 08:18:58.268] [DEBUG   ] [    7520] [SERVICE   ] CParentPipe::Init:: pipe \\.\pipe\nd_mount_2 is connected [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\parentpipe.cpp:514]
[2024/05/13 08:18:59.165] [ERROR   ] [    7496] [SERVICE   ] MsgProcessor::Mount:: failed to mount. label: Server(1), pipe: \\.\pipe\nd_mount_1 [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\msgprocessor.cpp:202]

Additionally, installing the latest version of NetDrive could potentially resolve the issue. You can download the latest version from the following link: Download NetDrive Latest Version

We are committed to helping you resolve this issue. Please feel free to reach out if there’s anything more we can assist you with.

Thank you.

[jamie1]

Hi there

Apologies I left it out - have attached a zip with all the files in the log folder.

I have already tried uninstalling and re-installing and that didnt have any effect sadly

All the best

Jamie

From “tsjeong via Bdrive Support Forum - NetDrive and CloudSync” <no-reply@bdrive.com>
To jamie@motley.co.uk
Date 13/05/2024 23:51:06
Subject [Bdrive Support Forum - NetDrive and CloudSync] [NetDrive3] Unable to mount a connection

nd3log.zip (3.28 MB)

[tsjeong]

Dear jamie1,

I found a error in the file you attached. Some program like as anti-virus or anti-malware program could banned installing the filesystem of NetDrive.

[2024/05/14 08:06:52.656] [CRITICAL] [   11320] [FILESYSTEM] NetDrive filesystem does not installed

It can be blocked by some programs like Antivirus or Anti-malware softwares. If you use these softwares please unblock or add exception.

If you are not using any antivirus software you can try re-install NetDrive filesystem driver.

• Open Command Prompt as Administrator
• Change directory to C:\Program Files (x86)\Bdrive\NetDrive3
• syshelper.exe i cbfsinst.dll cbfs.cab NetDrive3 "C:\Program Files (x86)\Bdrive\NetDrive3"
• If syshelper.exe displays 0 the installation succeeded.
• Otherwise, the installation failed.

Regards

[jamie1]

Many thanks - re-installing the driver seems to have fixed the issue!

All the best

Jamie

From “tsjeong via Bdrive Support Forum - NetDrive and CloudSync” <no-reply@bdrive.com>
To jamie@motley.co.uk
Date 15/05/2024 23:30:32
Subject [Bdrive Support Forum - NetDrive and CloudSync] [NetDrive3] Unable to mount a connection