I have 80GB local free and 60TB network driver that I would like to use for the cache, when selecting and then connecting a WedDAV as a local disk I get “Local Disk: Cache path error”
Any suggestions how to resolve this
To learn more about the error you have encountered, we suggest referring to the following topic:
We advise against using a network drive for cache as it may slow down the system and potentially result in errors during network traffic. Such errors can potentially corrupt your files. Therefore, it’s best to avoid using a network drive for cache purposes.
I have enabled UTF-8 via intl.cpl and restarted, however the same error appears 
Also tried "mklink /d C:\LTOcache w:" received the same error
W: being a map network drive
How did you map the w: drive? Using NetDrive?
using Windows explore > Map network drive
I also tried mklink /d C:\LTOcache \IP\ but same error
To help us diagnose the issue:
- Please set the log level to VERBOSE
- Reproduce the problem.
- Afterward, please follow the instructions in the following link to send us the debug log file:
Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.
nd3api_StellarDataRecoveryforTape.exe.zip (40.6 KB)
Correct log file is attached this time
According to the log files NetDrive cannot create a folder for cache.
We use Windows standard API to create cache folder but the API failed to create folders for cache.
These are cache related log lines. Can you make those folders from finder or cmd prompt?
nd3svc_Local Disk.log:[2023/04/06 19:59:02.484] [ERROR ] [ 13720] [SERVICE ] Failed to create [W:\cache-netdrive\BBFC\Local Disk], error = 3
nd3svc_Local Disk.log:[2023/04/06 19:59:02.484] [ERROR ] [ 13720] [SERVICE ] Failed to check cache path : W:\cache-netdrive\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/06 19:59:30.233] [ERROR ] [ 6072] [SERVICE ] Failed to create [W:\cache-netdrive\BBFC\Local Disk], error = 3
nd3svc_Local Disk.log:[2023/04/06 19:59:30.243] [ERROR ] [ 6072] [SERVICE ] Failed to check cache path : W:\cache-netdrive\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/06 20:00:05.713] [ERROR ] [ 8692] [SERVICE ] Failed to create [W:\cache-netdrive\BBFC\Local Disk], error = 3
nd3svc_Local Disk.log:[2023/04/06 20:00:05.713] [ERROR ] [ 8692] [SERVICE ] Failed to check cache path : W:\cache-netdrive\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/06 20:19:22.512] [ERROR ] [ 27112] [SERVICE ] Failed to check cache path : W:\\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/06 20:19:57.752] [ERROR ] [ 105236] [SERVICE ] Failed to check cache path : X:\LTO\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/06 20:25:22.982] [ERROR ] [ 107380] [SERVICE ] Failed to check cache path : W:\\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/06 20:25:29.682] [ERROR ] [ 107516] [SERVICE ] Failed to check cache path : W:\\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/06 20:32:02.441] [ERROR ] [ 106252] [SERVICE ] Failed to check cache path : W:\\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 05:52:29.093] [ERROR ] [ 11276] [SERVICE ] Failed to check cache path : W:\\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 05:54:35.313] [ERROR ] [ 13292] [SERVICE ] Failed to check cache path : W:\\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 05:55:22.900] [ERROR ] [ 8416] [SERVICE ] Failed to create [W:\cache-netdrive\BBFC\Local Disk], error = 3
nd3svc_Local Disk.log:[2023/04/07 05:55:22.900] [ERROR ] [ 8416] [SERVICE ] Failed to check cache path : W:\cache-netdrive\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 05:58:28.513] [ERROR ] [ 1172] [SERVICE ] Failed to create [\\172.16.20.195\LTOshare\cache-netdrive\BBFC\Local Disk] but continue, error = 161
nd3svc_Local Disk.log:[2023/04/07 05:58:28.513] [ERROR ] [ 1172] [SERVICE ] Failed to create [\\172.16.20.195\LTOshare\cache-netdrive\BBFC\Local Disk], error = 5
nd3svc_Local Disk.log:[2023/04/07 05:58:28.513] [ERROR ] [ 1172] [SERVICE ] Failed to check cache path : \\172.16.20.195\LTOshare\cache-netdrive\BBFC\Local Disk, error = 5 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 06:00:06.423] [ERROR ] [ 13788] [SERVICE ] Failed to create [\\172.16.20.195\LTOshare\cache-netdrive\BBFC\Local Disk] but continue, error = 161
nd3svc_Local Disk.log:[2023/04/07 06:00:06.423] [ERROR ] [ 13788] [SERVICE ] Failed to create [\\172.16.20.195\LTOshare\cache-netdrive\BBFC\Local Disk], error = 5
nd3svc_Local Disk.log:[2023/04/07 06:00:06.423] [ERROR ] [ 13788] [SERVICE ] Failed to check cache path : \\172.16.20.195\LTOshare\cache-netdrive\BBFC\Local Disk, error = 5 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 06:08:52.139] [ERROR ] [ 14392] [SERVICE ] Failed to check cache path : X:\LTO\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 06:09:28.994] [ERROR ] [ 11512] [SERVICE ] Failed to check cache path : X:\LTO\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 06:10:03.049] [ERROR ] [ 12904] [SERVICE ] Failed to check cache path : X:\LTO\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 06:10:41.334] [ERROR ] [ 6188] [SERVICE ] Failed to check cache path : X:\LTO\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 06:14:04.254] [ERROR ] [ 15284] [SERVICE ] Failed to create [C:\LTO-cache\BBFC\Local Disk], error = 3
nd3svc_Local Disk.log:[2023/04/07 06:14:04.254] [ERROR ] [ 15284] [SERVICE ] Failed to check cache path : C:\LTO-cache\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 06:14:51.314] [ERROR ] [ 5588] [SERVICE ] Failed to create [C:\LTOcache\BBFC\Local Disk], error = 3
nd3svc_Local Disk.log:[2023/04/07 06:14:51.314] [ERROR ] [ 5588] [SERVICE ] Failed to check cache path : C:\LTOcache\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 06:17:11.975] [ERROR ] [ 14960] [SERVICE ] Failed to check cache path : C:\LTOca\BBFC\Local Disk, error = 5 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 06:39:39.736] [ERROR ] [ 784] [SERVICE ] Failed to check cache path : C:\LTOca\BBFC\Local Disk, error = 5 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 06:39:51.444] [ERROR ] [ 12296] [SERVICE ] Failed to check cache path : C:\LTOca\BBFC\Local Disk, error = 5 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 06:40:24.729] [ERROR ] [ 13408] [SERVICE ] Failed to create [C:\LTO-cache\cache-netdrive\BBFC\Local Disk], error = 3
nd3svc_Local Disk.log:[2023/04/07 06:40:24.734] [ERROR ] [ 13408] [SERVICE ] Failed to check cache path : C:\LTO-cache\cache-netdrive\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 06:59:11.293] [ERROR ] [ 26892] [SERVICE ] Failed to create [C:\LTO-cache\cache-netdrive\BBFC\Local Disk], error = 3
nd3svc_Local Disk.log:[2023/04/07 06:59:11.293] [ERROR ] [ 26892] [SERVICE ] Failed to check cache path : C:\LTO-cache\cache-netdrive\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 07:00:35.635] [ERROR ] [ 15112] [SERVICE ] Failed to create [C:\LTO-cache\cache-netdrive\BBFC\Local Disk], error = 3
nd3svc_Local Disk.log:[2023/04/07 07:00:35.636] [DEBUG ] [ 15112] [SERVICE ] CACHE PATH : C:\LTO-cache\cache-netdrive\BBFC\Local Disk [Child.cpp:167]
nd3svc_Local Disk.log:[2023/04/07 07:00:35.636] [ERROR ] [ 15112] [SERVICE ] Failed to check cache path : C:\LTO-cache\cache-netdrive\BBFC\Local Disk, error = 3 [Child.cpp:189]
nd3svc_Local Disk.log:[2023/04/07 07:00:35.636] [DEBUG ] [ 15112] [SERVICE ] StartChild:: Invalid cache path [Child.cpp:340]
nd3svc_WebDAV.log:[2023/04/07 06:00:00.093] [ERROR ] [ 4108] [SERVICE ] Failed to create [\\172.16.20.195\LTOshare\cache-netdrive\BBFC\WebDAV] but continue, error = 161
nd3svc_WebDAV.log:[2023/04/07 06:00:00.093] [ERROR ] [ 4108] [SERVICE ] Failed to create [\\172.16.20.195\LTOshare\cache-netdrive\BBFC\WebDAV], error = 5
nd3svc_WebDAV.log:[2023/04/07 06:00:00.093] [ERROR ] [ 4108] [SERVICE ] Failed to check cache path : \\172.16.20.195\LTOshare\cache-netdrive\BBFC\WebDAV, error = 5 [Child.cpp:189]
nd3svc_WebDAV.log:[2023/04/07 06:00:38.673] [ERROR ] [ 8852] [SERVICE ] Failed to create [\\172.16.20.195\LTOshare\cache-netdrive\BBFC\WebDAV] but continue, error = 161
nd3svc_WebDAV.log:[2023/04/07 06:00:38.683] [ERROR ] [ 8852] [SERVICE ] Failed to create [\\172.16.20.195\LTOshare\cache-netdrive\BBFC\WebDAV], error = 5
nd3svc_WebDAV.log:[2023/04/07 06:00:38.683] [ERROR ] [ 8852] [SERVICE ] Failed to check cache path : \\172.16.20.195\LTOshare\cache-netdrive\BBFC\WebDAV, error = 5 [Child.cpp:189]
nd3svc_WebDAV.log:[2023/04/07 06:07:04.674] [ERROR ] [ 15048] [SERVICE ] Failed to create [\\172.16.20.195\LTOshare\cache-netdrive\BBFC\WebDAV] but continue, error = 161
nd3svc_WebDAV.log:[2023/04/07 06:07:04.674] [ERROR ] [ 15048] [SERVICE ] Failed to create [\\172.16.20.195\LTOshare\cache-netdrive\BBFC\WebDAV], error = 5
nd3svc_WebDAV.log:[2023/04/07 06:07:04.674] [ERROR ] [ 15048] [SERVICE ] Failed to check cache path : \\172.16.20.195\LTOshare\cache-netdrive\BBFC\WebDAV, error = 5 [Child.cpp:189]
nd3svc_WebDAV.log:[2023/04/07 06:07:18.384] [ERROR ] [ 15192] [SERVICE ] Failed to create [\\172.16.20.195\LTOshare\cache-netdrive\BBFC\WebDAV] but continue, error = 161
nd3svc_WebDAV.log:[2023/04/07 06:07:18.384] [ERROR ] [ 15192] [SERVICE ] Failed to create [\\172.16.20.195\LTOshare\cache-netdrive\BBFC\WebDAV], error = 5
nd3svc_WebDAV.log:[2023/04/07 06:07:18.394] [ERROR ] [ 15192] [SERVICE ] Failed to check cache path : \\172.16.20.195\LTOshare\cache-netdrive\BBFC\WebDAV, error = 5 [Child.cpp:189]
nd3svc_WebDAV.log:[2023/04/07 06:09:58.524] [ERROR ] [ 11080] [SERVICE ] Failed to check cache path : X:\LTO\BBFC\WebDAV, error = 3 [Child.cpp:189]
nd3svc_WebDAV.log:[2023/04/07 06:14:47.054] [ERROR ] [ 3380] [SERVICE ] Failed to create [C:\LTOcache\BBFC\WebDAV], error = 3
nd3svc_WebDAV.log:[2023/04/07 06:14:47.054] [ERROR ] [ 3380] [SERVICE ] Failed to check cache path : C:\LTOcache\BBFC\WebDAV, error = 3 [Child.cpp:189]
nd3svc_WebDAV.log:[2023/04/07 06:40:28.703] [ERROR ] [ 13164] [SERVICE ] Failed to create [C:\LTO-cache\cache-netdrive\BBFC\WebDAV], error = 3
nd3svc_WebDAV.log:[2023/04/07 06:40:28.703] [ERROR ] [ 13164] [SERVICE ] Failed to check cache path : C:\LTO-cache\cache-netdrive\BBFC\WebDAV, error = 3 [Child.cpp:189]
nd3svc_WebDAV.log:[2023/04/07 07:00:53.873] [ERROR ] [ 9456] [SERVICE ] Failed to create [C:\LTO-cache\cache-netdrive\BBFC\WebDAV], error = 3
nd3svc_WebDAV.log:[2023/04/07 07:00:53.873] [DEBUG ] [ 9456] [SERVICE ] CACHE PATH : C:\LTO-cache\cache-netdrive\BBFC\WebDAV [Child.cpp:167]
nd3svc_WebDAV.log:[2023/04/07 07:00:53.873] [ERROR ] [ 9456] [SERVICE ] Failed to check cache path : C:\LTO-cache\cache-netdrive\BBFC\WebDAV, error = 3 [Child.cpp:189]
nd3svc_WebDAV.log:[2023/04/07 07:00:53.873] [DEBUG ] [ 9456] [SERVICE ] StartChild:: Invalid cache path [Child.cpp:340]
[2023/04/10 18:33:31.568] [ERROR ] [ 4360] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.17.900 ] [Child.cpp:132]
[2023/04/10 18:33:31.568] [DEBUG ] [ 4360] [SERVICE ] StartChild:: connected to pipe \.\pipe\nd_mount_4 [Child.cpp:301]
[2023/04/10 18:33:31.568] [DEBUG ] [ 4360] [SERVICE ] StartChild:: created client pipe of \.\pipe\nd_mount_4 [Child.cpp:310]
[2023/04/10 18:33:31.583] [MESSAGE ] [ 4360] [FILESYSTEM] FS_Initialize
[2023/04/10 18:33:31.583] [DEBUG ] [ 4360] [SERVICE ] CChildPipe::RequestDriveInfo:: 21928 received response [ChildPipe.cpp:132]
[2023/04/10 18:33:31.583] [DEBUG ] [ 4360] [SERVICE ] StartCache:: WebDAV[500] [Child.cpp:154]
[2023/04/10 18:33:31.630] [ERROR ] [ 4360] [SERVICE ] Failed to create [W:\BBFC\WebDAV], error = 3
[2023/04/10 18:33:31.630] [DEBUG ] [ 4360] [SERVICE ] CACHE PATH : W:\BBFC\WebDAV [Child.cpp:167]
[2023/04/10 18:33:31.630] [ERROR ] [ 4360] [SERVICE ] Failed to check cache path : W:\BBFC\WebDAV, error = 3 [Child.cpp:189]
[2023/04/10 18:33:31.630] [DEBUG ] [ 4360] [SERVICE ] StartChild:: Invalid cache path [Child.cpp:340]
[2023/04/10 18:36:04.990] [ERROR ] [ 16920] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.17.900 ] [Child.cpp:132]
[2023/04/10 18:36:04.990] [DEBUG ] [ 16920] [SERVICE ] StartChild:: connected to pipe \.\pipe\nd_mount_5 [Child.cpp:301]
[2023/04/10 18:36:04.990] [DEBUG ] [ 16920] [SERVICE ] StartChild:: created client pipe of \.\pipe\nd_mount_5 [Child.cpp:310]
[2023/04/10 18:36:04.990] [MESSAGE ] [ 16920] [FILESYSTEM] FS_Initialize
[2023/04/10 18:36:04.990] [DEBUG ] [ 16920] [SERVICE ] CChildPipe::RequestDriveInfo:: 24840 received response [ChildPipe.cpp:132]
[2023/04/10 18:36:05.005] [DEBUG ] [ 16920] [SERVICE ] StartCache:: WebDAV[500] [Child.cpp:154]
[2023/04/10 18:36:05.068] [ERROR ] [ 16920] [SERVICE ] Failed to create [W:\BBFC\WebDAV], error = 3
[2023/04/10 18:36:05.068] [DEBUG ] [ 16920] [SERVICE ] CACHE PATH : W:\BBFC\WebDAV [Child.cpp:167]
[2023/04/10 18:36:05.068] [ERROR ] [ 16920] [SERVICE ] Failed to check cache path : W:\BBFC\WebDAV, error = 3 [Child.cpp:189]
[2023/04/10 18:36:05.068] [DEBUG ] [ 16920] [SERVICE ] StartChild:: Invalid cache path [Child.cpp:340]
[2023/04/10 18:38:03.896] [ERROR ] [ 17456] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.17.900 ] [Child.cpp:132]
[2023/04/10 18:38:03.896] [DEBUG ] [ 17456] [SERVICE ] StartChild:: connected to pipe \.\pipe\nd_mount_6 [Child.cpp:301]
[2023/04/10 18:38:03.911] [DEBUG ] [ 17456] [SERVICE ] StartChild:: created client pipe of \.\pipe\nd_mount_6 [Child.cpp:310]
[2023/04/10 18:38:03.911] [MESSAGE ] [ 17456] [FILESYSTEM] FS_Initialize
[2023/04/10 18:38:03.911] [DEBUG ] [ 17456] [SERVICE ] CChildPipe::RequestDriveInfo:: 13008 received response [ChildPipe.cpp:132]
[2023/04/10 18:38:03.911] [DEBUG ] [ 17456] [SERVICE ] StartCache:: WebDAV[500] [Child.cpp:154]
[2023/04/10 18:38:04.005] [ERROR ] [ 17456] [SERVICE ] Failed to create [W:\BBFC\WebDAV], error = 3
[2023/04/10 18:38:04.005] [DEBUG ] [ 17456] [SERVICE ] CACHE PATH : W:\BBFC\WebDAV [Child.cpp:167]
[2023/04/10 18:38:04.005] [ERROR ] [ 17456] [SERVICE ] Failed to check cache path : W:\BBFC\WebDAV, error = 3 [Child.cpp:189]
[2023/04/10 18:38:04.005] [DEBUG ] [ 17456] [SERVICE ] StartChild:: Invalid cache path [Child.cpp:340]
I have manually created the folders and given “Everyone” full control, the error stiill appears .
W:\BBFC\WebDAV
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