The following errors message

[1cb1-info]

Dear support team,

Since the latest macOSX update, I can no longer connect to the server via Ndrive. Before the update everything worked fine, but now I keep receiving the following error message:

“Koppelen is niet uitgevoerd” (Connection could not be established).

I have checked all my settings thoroughly, and there does not seem to be any issue there.

Could you please help me identify the cause and resolve this problem?

Thank you very much in advance for your support.

Kind regards,

Serkan

[1cb1-info]

I installed version 3.18.835. The connection worked, but I cannot access all of my files. It’s not working properly.

[tsjeong]

Hello Serkan,

Thank you for the detailed information. We understand that with the latest macOS update, the connection issue was resolved in the 3.18.835 test build, but you are still unable to access all of your files.

To investigate further, could you please send us the log files generated with the test build?

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

The logs will help us analyze why file access is limited and allow us to prepare a fix.

We sincerely apologize for the inconvenience and appreciate your patience. We are working hard to provide a stable solution as soon as possible.

Best regards,
NetDrive Support Team