Team drives on a mac

[marja]

We are an international team with different kinds of operating systems.
I am trying to connect my team members to netdrive on a mac. (i am on windows myself)
It is a pain… ! Out of the 3 team members with a mac, only one has access right now.
The other two we just cant figure out why not. One issue seems to be that the drive credentials are missing? Well isn’t it the point of using netdrive that no-one has to have access to those data? (and yes the drive is published). Another time a message popped up that mentioned something about mounting?
What are missing?

Any help or advice would be highly appreciated

[support1]

Hello @marja,

@marja

One issue seems to be that the drive credentials are missing? Well isn’t it the point of using netdrive that no-one has to have access to those data? (and yes the drive is published).

Team members need their own credentials to access the team drive. Team drive provides base connection settings like server address and port and each member needs to use their own credential.

@marja

Another time a message popped up that mentioned something about mounting?
What are missing?

To inspect the issue please send us debug logs.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

[marja]

@support1

base connection settings like server address and port

My wording was not correct , I meant connection settings like Api keys/secret keys

[support1]

NetDrive team drive provides common settings and each member needs their own id/pw or api key/secrets to access the storage.

I assume that you want to share remote stoarge including your credentials. If it is what you want we will list your requirement.