Synology failed upload in new version for Netdrive 3

[0f8e-admin]

Good morning,

I have a Synology NAS and I have it configured with webdav. Since the last update it gives me errors in uploading files. In the log it shows me the following errors:
It is when I save certain excel

[2019/09/13 12:15:54.046] [ERROR ] [ 11872] [PROTOCOL ] Protocol::Upload >> HTTP 500
[2019/09/13 12:49:09.787] [ERROR ] [ 11372] [PROTOCOL ] Protocol::Upload >> HTTP 500
[2019/09/13 12:49:20.229] [ERROR ] [ 11872] [PROTOCOL ] Protocol::Upload >> HTTP 500
[2019/09/13 12:49:31.336] [ERROR ] [ 11872] [PROTOCOL ] Protocol::Upload >> HTTP 500
[2019/09/13 12:50:16.810] [CRITICAL] [ 2068] [FILESYSTEM] Delete mounting point failed with 0x00000002 but ignore
[2019/09/13 12:50:16.826] [ERROR ] [ 11236] [FILESYSTEM] S not mounted
[2019/09/13 12:52:36.356] [ERROR ] [ 540] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.8.915 ] [Child.cpp:130]
[2019/09/13 12:53:15.036] [ERROR ] [ 2084] [PROTOCOL ] Protocol::Upload >> HTTP 500
[2019/09/13 12:53:15.036] [ERROR ] [ 2084] [FILESYSTEM] Upload failed. Protocol returns (null)

In the folder I created a .tmp file
Then I disconnect the unit and reconnect it and I can see the saved .xls file.

Thanks for your help

[jyyoon]

Hello,

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

Change Log Level First, check your settings and change log level to VERBOSE. Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Get back to DRIVES screen Changed log level takes effect when you leave SETTINGS screen. Reproduce your problem ! After changing log level you must repeat your steps to reproduce the problem you have. This time it will be logged in relevant log files. Send Log File Within your driv…

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[0f8e-admin]

logs netdrive.zip (864.0 KB)

[jyyoon]

I got the file you attached.

I will feedback after review.

Regards.

[jyyoon]

I reviewed the debug log file.

There are simple errors HTTP 500 in your log file.

The response body of HTTP 500 error is following.

---

500 Internal Server Error

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, admin and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

---

Could you investgate your server error log file?

Regards.

[0f8e-admin]

Good Morning,

I’ve been checking the logs on the server and I don’t see any errors regarding the webdav.
I have performed tests and I have uninstalled version 3.8.921 and I have installed version 3.7.687 and now it does not show me any errors and performs the upload correctly.
So it is Netdrive version 3.8.921 and 3.8.915 bug. Since both give me the same error.
I hope to solve this as soon as possible to be able to upgrade to more recent versions of Netdrive.

Greetings and thanks.