NetDrive version: 3
Our client has been using Net Drive 3 for a week or so but now saying the following “I am not convinced with this link as yesterday it was taking about 5 minutes to connect at times.” Is this a known issue or perhaps there are settings that we need to change to stop this from happening?
Cheers,
jyyoon
October 9, 2018, 9:06pm
2
Hello Guy.
Sorry for late.
I’m afraid there is no option about that.
But If you want to figure out what happened, attache log files at here.
After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :
1. Change Log Level
First, check your settings and change log level to VERBOSE.
1A. If you cannot login
At your login screen:
[image]
Click SETTINGS at the lower right corner.
Change Log level to VERBOSE and go back to login screen to apply the change:
[image]
1B. If you can login
Go to Settings:
[image]
Change log level to VERBOSE:
[22]
Set to DEBUG if you use old version because there is no VERBOSE log level.
Go back to DRIVES screen. Changed log level takes effect when you leave …
Sorry for the inconvenience it may caused.
Regards