Single large file cannot be uploaded to S3

[dragon98885]

Hello
I have tested it several times. Mounting the drive as a disk symbol, simply copy-pasting a single large file, or backing up a large file to S3 through backup software all fail 100% of the time. The file size I tested is 22GB, and the error message is:
[FILESYSTEM] 02b58fdf-b764-40ae-a854-b677f4f82727.vmrs will not be updated. It’s modified or offline only.

[support1]

Can you send me full log files?

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

[dragon98885]

the debug log file in here

support1 via Bdrive Support Forum - NetDrive and CloudSync <no-reply@bdrive.com> 於 2023年7月6日 週四 上午9:23寫道：

nd3log.zip (989 KB)

[support1]

Sorry for the confusion.

NetDrive supports uploading up to 5GB per file on S3.

[dragon98885]

Is there no way to solve this problem?
I was going to pay…

[support1]

We will list the feature but I’m afraid I cannot confirm when it will be ready.