SFTP with Docusign CLM / SpringCM will not allow folder renames

When attempting to rename OR move a folder or file we are getting error: “Cant read from source file or disk.” in windows.

Here is a dump of the errors from our testing in the log:

[/Public Access/Dynamic ADV Delivery/] exec error: [21]
[2021/02/01 07:23:41.303] [ERROR ] [ 19604] [FILESYSTEM] [S:explorer.exe] FileSystem::Rename => AERROR::FAILED : \Public Access\FolderB to \Public Access\FolderA\FolderB
[2021/02/01 07:24:00.428] [ERROR ] [ 19604] [PROTOCOL ] SFTP::Move src: [/Public Access/FolderB] , target: [/Public Access/FolderA/] exec error: [21]
[2021/02/01 07:24:00.466] [ERROR ] [ 19604] [FILESYSTEM] [S:explorer.exe] FileSystem::Rename => AERROR::FAILED : \Public Access\FolderB to \Public Access\FolderA\FolderB
[2021/02/01 07:24:32.476] [ERROR ] [ 19628] [PROTOCOL ] SFTP::Move src: [/Public Access/FolderB] , target: [/Public Access/] exec error: [21]
[2021/02/01 07:24:32.519] [ERROR ] [ 19628] [FILESYSTEM] [S:explorer.exe] FileSystem::Rename => AERROR::FAILED : \Public Access\FolderB to \Public Access\FolderC
[2021/02/01 07:24:42.383] [ERROR ] [ 10456] [PROTOCOL ] SFTP::Move src: [/Public Access/FolderB] , target: [/Public Access/] exec error: [21]
[2021/02/01 07:24:42.429] [ERROR ] [ 10456] [FILESYSTEM] [S:explorer.exe] FileSystem::Rename => AERROR::FAILED : \Public Access\FolderB to \Public Access\FolderC
[2021/02/01 07:27:43.711] [ERROR ] [ 10456] [PROTOCOL ] SFTP::Move src: [/Public Access/FolderA/New folder] , target: [/Public Access/FolderA/] exec error: [21]
[2021/02/01 07:27:43.754] [ERROR ] [ 10456] [FILESYSTEM] [S:explorer.exe] FileSystem::Rename => AERROR::FAILED : \Public Access\FolderA\New folder to \Public Access\FolderA\Test
[2021/02/01 07:28:10.234] [ERROR ] [ 19604] [PROTOCOL ] SFTP::Move src: [/Public Access/FolderA/New folder] , target: [/Public Access/FolderA/] exec error: [21]
[2021/02/01 07:28:10.274] [ERROR ] [ 19604] [FILESYSTEM] [S:explorer.exe] FileSystem::Rename => AERROR::FAILED : \Public Access\FolderA\New folder to \Public Access\FolderA\New folders
[2021/02/01 07:28:13.356] [ERROR ] [ 3184] [PROTOCOL ] SFTP::Move src: [/Public Access/FolderA/New folder] , target: [/Public Access/FolderA/] exec error: [21]
[2021/02/01 07:28:13.398] [ERROR ] [ 3184] [FILESYSTEM] [S:explorer.exe] FileSystem::Rename => AERROR::FAILED : \Public Access\FolderA\New folder to \Public Access\FolderA\New folders
[2021/02/01 07:39:06.154] [ERROR ] [ 10456] [PROTOCOL ] SFTP::Move src: [/Public Access/FolderA/New folder] , target: [/Public Access/FolderA/] exec error: [21]
[2021/02/01 07:39:06.194] [ERROR ] [ 10456] [FILESYSTEM] [S:explorer.exe] FileSystem::Rename => AERROR::FAILED : \Public Access\FolderA\New folder to \Public Access\FolderA\g

Dear marlana,

Thank you for using NetDrive.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

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