Sftp - i can't see all documents in windows explorer

[antoniolesma]

Hi, if I set FTP conexion up I can see every document in mi windows explorer, but when I set SFTP I only can see one part of them.
In the explorer of NetDrive can I see every document in FTP and SFTP.

[tsjeong]

Dear antoniolesma,

Thank you for using NetDrive.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[antoniolesma]

nd3api_SnippingTool.exe.zip (3.3 MB)

[antoniolesma]

sorry it doesn’t work.
I don’t know whats happen, I only can see some folders and others not.

[jyyoon]

Hello.

Thank for using NetDrive.

The name of the files which were not shown in explorer is not UTF8 encode.

If you are using ftp(ftps) not sftp, you can change a charset option.

Try with “local charset”.

https://www.netdrive.net/support/?type=documents&path=netdrive_manual/add-configure-drive&page=ftp-config

Regards.

[antoniolesma]

With the FTP conexion I can see all documents and folder.
The problem is the SFTP, I only can see some of them

[jyyoon]

I reviewed the log file of SFTP again.

As below you can see, the unseen file names are not utf-8 charset. The file names are broken with UTF-8 encoding.

If you change the file names to UTF8 encoded charaters, you can see them in explorer.

Regards.