Dear 3899-info,
Thank you for using NetDrive.
Did you check “Use SSL(https)” checkbox when creating the drive item?
If you issue persists, please attach a log file to find clues to the problem.
After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :
There is no credential information in the log files.
Sorry for the inconvenience it may caused.
Stay healthy.
Regards.