S3: Connection Error

[peter-soentjens]

Hi,
We work with Netdrive3 since Dec 2020. Since May 1st we receive following error when trying to connect to S3 compatible storage:

S3: Conneciton Error

In the log we see following:
[2021/05/03 11:19:09.081] [ERROR ] [ 3728] [NETDRIVE ] Failed to parse result of command [] [c:\buildbot\slave-win\netdrive3_release\netdrive3\netdriveui\ndflatui.cpp:2472]

[2021/05/03 11:38:00.956] [ERROR ] [ 7204] [PROTOCOL ] S3::GetFileList_BucketList >> HTTP 403
[2021/05/03 11:38:00.956] [ERROR ] [ 7204] [PROTOCOL ] S3::Connect Failed to listAllBuckets

We use 3.15.393 on Windows Server 2008.

[tsjeong]

Dear peter-soentjens,

Thank you for using NetDrive.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[peter-soentjens]

Please find in attachment the logs.Netdrive3_Logs.zip (4.0 KB)

[support1]

Thanks for the log file.

Please send us VERBOSE log files to check the issue. Upload log files contain non-verbose logs.

[2021/05/03 13:54:15.081] [ERROR   ] [    7740] [PROTOCOL  ] S3::GetFileList_BucketList >> HTTP 403
[2021/05/03 13:54:15.081] [ERROR   ] [    7740] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/03 13:59:28.595] [ERROR   ] [    9208] [PROTOCOL  ] S3::GetFileList_BucketList >> HTTP 403
[2021/05/03 13:59:28.595] [ERROR   ] [    9208] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/03 13:59:53.695] [ERROR   ] [    9208] [PROTOCOL  ] S3::AwsSignatureV4 headers malformed
[2021/05/03 13:59:53.711] [ERROR   ] [    9208] [PROTOCOL  ] S3::GetFileList_BucketList >> Failure when receiving data from the peer(56)
[2021/05/03 13:59:53.711] [ERROR   ] [    9208] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/03 14:00:27.891] [ERROR   ] [    7536] [PROTOCOL  ] S3::GetFileList_BucketList >> Failure when receiving data from the peer(56)
[2021/05/03 14:00:27.891] [ERROR   ] [    7536] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/03 14:01:06.548] [ERROR   ] [    7488] [PROTOCOL  ] S3::GetFileList_BucketList >> HTTP 403
[2021/05/03 14:01:06.548] [ERROR   ] [    7488] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/03 14:01:42.256] [ERROR   ] [    8084] [PROTOCOL  ] S3::GetFileList_BucketList >> HTTP 403
[2021/05/03 14:01:42.256] [ERROR   ] [    8084] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/03 14:02:24.671] [ERROR   ] [    6480] [PROTOCOL  ] S3::GetFileList_BucketList >> Timeout was reached(28)
[2021/05/03 14:02:24.671] [ERROR   ] [    6480] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/03 14:02:53.234] [ERROR   ] [    6480] [PROTOCOL  ] S3::GetFileList_BucketList >> Timeout was reached(28)
[2021/05/03 14:02:53.234] [ERROR   ] [    6480] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/03 14:03:09.969] [ERROR   ] [    6480] [PROTOCOL  ] S3::GetFileList_BucketList >> HTTP 403
[2021/05/03 14:03:09.969] [ERROR   ] [    6480] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/03 14:11:51.521] [ERROR   ] [    6048] [PROTOCOL  ] NDCore::GetFromServer >> Failure when receiving data from the peer(56)
[2021/05/03 14:11:51.521] [ERROR   ] [    6048] [BDRIVE    ] Failed to get [can_use] info, error:56 , http error:0
[2021/05/03 14:12:43.559] [ERROR   ] [   11248] [PROTOCOL  ] S3::GetFileList_BucketList >> Failure when receiving data from the peer(56)
[2021/05/03 14:12:43.559] [ERROR   ] [   11248] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/03 14:13:27.579] [ERROR   ] [   10784] [PROTOCOL  ] S3::GetFileList_BucketList >> HTTP 403
[2021/05/03 14:13:27.579] [ERROR   ] [   10784] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/03 14:19:10.402] [ERROR   ] [    8164] [PROTOCOL  ] NDCore::PostToServer >> Failure when receiving data from the peer(56)
[2021/05/03 14:19:10.402] [ERROR   ] [    8164] [NETDRIVE  ] Failed to login with email bdrive id, error = 9001 [c:\buildbot\slave-win\netdrive3_release\netdrive3\netdriveui\ndflatui.cpp:1994]
[2021/05/03 14:19:35.912] [ERROR   ] [    8164] [NETDRIVE  ] Failed to login with email bdrive id, error = 7003 [c:\buildbot\slave-win\netdrive3_release\netdrive3\netdriveui\ndflatui.cpp:1998]
[2021/05/03 14:21:05.514] [ERROR   ] [   10660] [PROTOCOL  ] S3::GetFileList_BucketList >> HTTP 403
[2021/05/03 14:21:05.514] [ERROR   ] [   10660] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/04 09:04:09.611] [ERROR   ] [    1432] [PROTOCOL  ] S3::GetFileList_BucketList >> HTTP 403
[2021/05/04 09:04:09.611] [ERROR   ] [    1432] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/04 09:05:23.227] [ERROR   ] [   16268] [PROTOCOL  ] S3::GetFileList_BucketList >> HTTP 403
[2021/05/04 09:05:23.227] [ERROR   ] [   16268] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/04 09:10:22.922] [ERROR   ] [   19040] [PROTOCOL  ] S3::GetFileList_BucketList >> HTTP 403
[2021/05/04 09:10:22.922] [ERROR   ] [   19040] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/04 09:13:33.516] [ERROR   ] [   18060] [PROTOCOL  ] S3::GetFileList_BucketList >> HTTP 403
[2021/05/04 09:13:33.516] [ERROR   ] [   18060] [PROTOCOL  ] S3::Connect Failed to listAllBuckets
[2021/05/04 09:22:29.712] [ERROR   ] [   18264] [PROTOCOL  ] S3::GetFileList_BucketList >> HTTP 403
[2021/05/04 09:22:29.712] [ERROR   ] [   18264] [PROTOCOL  ] S3::Connect Failed to listAllBuckets