Problemas de Memoria usando NetDrive3

[gsanzeri]

Estoy usando NetDrive3 3.18.1111 en Windows Server 2016 conectado a OBS de Huawei (compatible S3)
El servicio a lo largo del uso incrementa el alojamiento de memoria RAM hasta consumirla toda
Inicia con 30 MB y la cabo de unas horas de uso llega por ejemplo a 1800 MB … y no se detiene me obliga a reinicialo.

[tsjeong]

Dear gsanzeri,

Thank you for reporting the memory usage issue in NetDrive3. We’d like to assist you in resolving this issue. To analyze the situation more accurately, we kindly ask you to provide the NetDrive3 log files.

Please follow these steps:

1. Open NetDrive3 and set the log level to VERBOSE in the settings.
2. Reproduce the issue (allow NetDrive3 to reach the point where it consumes excessive memory).
3. Once the issue occurs, send us the log file. You can find detailed instructions on how to attach log files here:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

We will analyze the logs as soon as we receive them and provide a solution as quickly as possible.

Thank you for your cooperation.

Best regards.

[gsanzeri]

Buenos Dias ! … Adjunto lo solicitado , espero sea utlil para la solucion !.. quedo atento a nuevas instrucciones …
Saludos

nd3log (2).zip (9.0 MB)
nd3log.zip (8.1 MB)

[tsjeong]

Dear gsanzeri,

Thank you for providing the requested information. We have received the attached files and will analyze them to determine the root cause of the issue.

Once we have completed our review, we will provide you with the next steps to resolve the memory usage issue. Thank you for your patience as we work to address this matter.

If you have any additional information or observations to share in the meantime, please don’t hesitate to let us know.

Best regards.

[gsanzeri]

Buen Dia , como comentario , estoy ejecutando sobre la unidad virtual asignada por NetDrive3 , un Vinculo simbolico
mklink /D “C:\Sistematica\xbwww\www_root\ccc\Archivos” “D:\ccc”

los accesos se hacen directamente en :
C:\Sistematica\xbwww\www_root\ccc\Archivos , no en la unidad D

Espero sea util el dato

Saludos

[tsjeong]

Dear gsanzeri,

Thank you for sharing the logs and providing details about the use of symbolic links. We have carefully analyzed the logs, but unfortunately, we couldn’t identify any specific issues that could directly explain the memory usage problem.

To help us better understand and resolve the issue, could you please confirm the following:

1. Command Line Interface or Macro Usage:
   Are you using NetDrive through the Command Line Interface (CLI) or any automation tools/macros? If so, it would help us understand how they might interact with NetDrive.
2. Memory Behavior Without Symbolic Links:
   Does the memory usage issue persist when you access files directly through the mapped network drive (e.g., D:\ccc) instead of using the symbolic link (C:\Sistematica\xbwww\www_root\ccc\Archivos)?

Your feedback will help us pinpoint the root cause more effectively. Please let us know the results or provide additional details if available.

Thank you for your cooperation.

Best regards.