Problem creating or renaming folders on Wasabi & Backblaze

NetDrive3
1

Hi! I’m having problems creating new folders on Wasabi and Backblaze. Here’s the log for Wasabi:

[2021/09/18 17:32:15.029] [ERROR ] [ 14860] [PROTOCOL ] S3::CreateDirectoryW >> HTTP 400
[2021/09/18 17:32:15.033] [ERROR ] [ 14860] [FILESYSTEM] [G:explorer.exe] FileSystem::MakeDir => AERROR::FAILED : \Nueva carpeta
[2021/09/18 17:33:39.263] [ERROR ] [ 14868] [PROTOCOL ] S3::CreateDirectoryW >> HTTP 400
[2021/09/18 17:33:39.264] [ERROR ] [ 14868] [FILESYSTEM] [G:explorer.exe] FileSystem::MakeDir => AERROR::FAILED : \Nueva carpeta
[2021/09/18 17:33:44.308] [ERROR ] [ 14868] [PROTOCOL ] S3::CreateDirectoryW >> HTTP 400
[2021/09/18 17:33:44.309] [ERROR ] [ 14868] [FILESYSTEM] [G:explorer.exe] FileSystem::MakeDir => AERROR::FAILED : \Nueva carpeta
[2021/09/18 17:34:39.458] [ERROR ] [ 24392] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.15.432 ] [Child.cpp:129]
[2021/09/18 17:34:50.711] [ERROR ] [ 25900] [PROTOCOL ] S3::CreateDirectoryW >> HTTP 400
[2021/09/18 17:34:50.712] [ERROR ] [ 25900] [FILESYSTEM] [G:explorer.exe] FileSystem::MakeDir => AERROR::FAILED : \Nueva carpeta

And here’s the log for Backblaze:

[2021/09/18 17:31:14.567] [ERROR ] [ 13396] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> ON HTTP RANGE 200(200) : AERROR::FAILED(0x00000001)
[2021/09/18 17:31:25.298] [ERROR ] [ 13396] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> ON HTTP RANGE 200(200) : AERROR::FAILED(0x00000001)
[2021/09/18 17:31:41.772] [ERROR ] [ 18572] [FILESYSTEM] [D:explorer.exe] FileSystem::Rename => AERROR::NOT_SUPPORTED : \personal-fer\Respaldo Prisxotica to \personal-fer\Proyecto Prisxotica
[2021/09/18 17:31:45.572] [ERROR ] [ 13396] [FILESYSTEM] [D:explorer.exe] FileSystem::Rename => AERROR::NOT_SUPPORTED : \personal-fer\Respaldo Prisxotica to \personal-fer\Proyecto Prisxotica
[2021/09/18 17:32:28.488] [ERROR ] [ 13404] [PROTOCOL ] BackBlazeB2::CreateDirectoryW >> HTTP 400
[2021/09/18 17:32:28.488] [ERROR ] [ 13404] [FILESYSTEM] [D:explorer.exe] FileSystem::MakeDir => AERROR::FAILED : \Nueva carpeta

Using Windows 11 and Netdrive 3 Version 3.15.432

What can I do or how can I fix it?

2

Dear Customer,

Sorry for the inconvenience.

Our technical support team have the biggest national holiday season till Wednesday, and they will get back to you on their earliest working hour on Thursday Sep 23, 2021 (UTC +9).

Thanks for your patience.

Best regards.

3

Please send us debug log files.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

5

Here you are. Today I’m also seeing all my buckets empty from netdrive3.

nd3svc_BackBlazeFer.log (8.03 KB)

6

Dear @fernando-baraja,

Your log file contains only error logs. Please change log setting to VERBOSE and reproduce the problem again.

[2021/03/12 10:27:00.953] [ERROR   ] [   18752] [SERVICE   ] [ nd3 sdk version - child nd3svc : 3.14.309 ] [Child.cpp:129]
[2021/03/12 10:27:02.463] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:03.015] [ERROR   ] [   15928] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:03.579] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:04.114] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:04.734] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:44.301] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:44.841] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:45.697] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:46.269] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:54.849] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:55.372] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:55.918] [ERROR   ] [   15928] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:56.462] [ERROR   ] [   18320] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:56.994] [ERROR   ] [   15928] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:57.569] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:58.103] [ERROR   ] [   18320] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:58.691] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:59.229] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:59.771] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:00.322] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:00.325] [ERROR   ] [   14524] [FILESYSTEM] Upload failed. Protocol returns (null)
[2021/03/12 10:28:00.871] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:01.418] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:01.987] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:02.525] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:03.119] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:03.666] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:04.208] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:04.750] [ERROR   ] [   18320] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:05.318] [ERROR   ] [   18320] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:05.852] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:06.388] [ERROR   ] [   15928] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:06.932] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:07.495] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:08.032] [ERROR   ] [   15928] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:08.634] [ERROR   ] [   15928] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:09.192] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:09.716] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:10.253] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:10.790] [ERROR   ] [   15928] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:11.342] [ERROR   ] [   15928] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:11.887] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:12.438] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:12.985] [ERROR   ] [   13192] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:13.530] [ERROR   ] [   15928] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:14.135] [ERROR   ] [   15928] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:14.825] [ERROR   ] [   15928] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:15.419] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:19.703] [ERROR   ] [   15928] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:20.279] [ERROR   ] [   14896] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:31:51.865] [ERROR   ] [   17128] [SERVICE   ] [ nd3 sdk version - child nd3svc : 3.14.309 ] [Child.cpp:129]
[2021/03/12 10:31:53.461] [ERROR   ] [    1992] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:31:54.088] [ERROR   ] [    8280] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:31:54.641] [ERROR   ] [   13212] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:31:55.177] [ERROR   ] [    2412] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:31:55.692] [ERROR   ] [    2412] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:33:26.361] [ERROR   ] [   15712] [SERVICE   ] [ nd3 sdk version - child nd3svc : 3.14.309 ] [Child.cpp:129]
[2021/03/12 10:33:27.608] [ERROR   ] [   19040] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:33:28.131] [ERROR   ] [    9660] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:33:28.934] [ERROR   ] [   19040] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:33:29.467] [ERROR   ] [    9660] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:33:29.998] [ERROR   ] [    9660] [PROTOCOL  ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 11:35:55.198] [ERROR   ] [    3620] [SERVICE   ] [ nd3 sdk version - child nd3svc : 3.14.309 ] [Child.cpp:129]
[2021/03/12 11:35:56.604] [ERROR   ] [   18300] [PROTOCOL  ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:35:57.164] [ERROR   ] [   19856] [PROTOCOL  ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:35:57.714] [ERROR   ] [     436] [PROTOCOL  ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:35:58.271] [ERROR   ] [   18300] [PROTOCOL  ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:35:58.824] [ERROR   ] [   19856] [PROTOCOL  ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:36:04.752] [ERROR   ] [   19856] [PROTOCOL  ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:36:05.306] [ERROR   ] [   19856] [PROTOCOL  ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:36:05.919] [ERROR   ] [   19856] [PROTOCOL  ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:36:06.459] [ERROR   ] [   10904] [PROTOCOL  ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:36:08.712] [ERROR   ] [   18300] [PROTOCOL  ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:36:09.263] [ERROR   ] [   18300] [PROTOCOL  ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
7

Here you are:

nd3svc_Backblaze-Fer.log (443 KB)

8

Hello.

I got the log file you attached and reviewed them.

Unfortunately, backblaze b2 doesn’t support renaming and moving files or folders.

The first depth folder is a bucket and have a restriction of the name.

https://www.backblaze.com/b2/docs/buckets.html

Regards.

9

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