Hi! I’m having problems creating new folders on Wasabi and Backblaze. Here’s the log for Wasabi:
[2021/09/18 17:32:15.029] [ERROR ] [ 14860] [PROTOCOL ] S3::CreateDirectoryW >> HTTP 400
[2021/09/18 17:32:15.033] [ERROR ] [ 14860] [FILESYSTEM] [G:explorer.exe] FileSystem::MakeDir => AERROR::FAILED : \Nueva carpeta
[2021/09/18 17:33:39.263] [ERROR ] [ 14868] [PROTOCOL ] S3::CreateDirectoryW >> HTTP 400
[2021/09/18 17:33:39.264] [ERROR ] [ 14868] [FILESYSTEM] [G:explorer.exe] FileSystem::MakeDir => AERROR::FAILED : \Nueva carpeta
[2021/09/18 17:33:44.308] [ERROR ] [ 14868] [PROTOCOL ] S3::CreateDirectoryW >> HTTP 400
[2021/09/18 17:33:44.309] [ERROR ] [ 14868] [FILESYSTEM] [G:explorer.exe] FileSystem::MakeDir => AERROR::FAILED : \Nueva carpeta
[2021/09/18 17:34:39.458] [ERROR ] [ 24392] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.15.432 ] [Child.cpp:129]
[2021/09/18 17:34:50.711] [ERROR ] [ 25900] [PROTOCOL ] S3::CreateDirectoryW >> HTTP 400
[2021/09/18 17:34:50.712] [ERROR ] [ 25900] [FILESYSTEM] [G:explorer.exe] FileSystem::MakeDir => AERROR::FAILED : \Nueva carpeta
And here’s the log for Backblaze:
[2021/09/18 17:31:14.567] [ERROR ] [ 13396] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> ON HTTP RANGE 200(200) : AERROR::FAILED(0x00000001)
[2021/09/18 17:31:25.298] [ERROR ] [ 13396] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> ON HTTP RANGE 200(200) : AERROR::FAILED(0x00000001)
[2021/09/18 17:31:41.772] [ERROR ] [ 18572] [FILESYSTEM] [D:explorer.exe] FileSystem::Rename => AERROR::NOT_SUPPORTED : \personal-fer\Respaldo Prisxotica to \personal-fer\Proyecto Prisxotica
[2021/09/18 17:31:45.572] [ERROR ] [ 13396] [FILESYSTEM] [D:explorer.exe] FileSystem::Rename => AERROR::NOT_SUPPORTED : \personal-fer\Respaldo Prisxotica to \personal-fer\Proyecto Prisxotica
[2021/09/18 17:32:28.488] [ERROR ] [ 13404] [PROTOCOL ] BackBlazeB2::CreateDirectoryW >> HTTP 400
[2021/09/18 17:32:28.488] [ERROR ] [ 13404] [FILESYSTEM] [D:explorer.exe] FileSystem::MakeDir => AERROR::FAILED : \Nueva carpeta
Using Windows 11 and Netdrive 3 Version 3.15.432
What can I do or how can I fix it?
lena
September 20, 2021, 11:40am
2
Dear Customer,
Sorry for the inconvenience.
Our technical support team have the biggest national holiday season till Wednesday, and they will get back to you on their earliest working hour on Thursday Sep 23, 2021 (UTC +9).
Thanks for your patience.
Best regards.
Please send us debug log files.
After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :
1. Change Log Level
First, check your settings and change log level to VERBOSE.
1A. If you cannot login
At your login screen:
[image]
Click SETTINGS at the lower right corner.
Change Log level to VERBOSE and go back to login screen to apply the change:
[image]
1B. If you can login
Go to Settings:
[image]
Change log level to VERBOSE:
[22]
Set to DEBUG if you use old version because there is no VERBOSE log level.
Go back to DRIVES screen. Changed log level takes effect when you leave …
There is no login related credential information in the log files.
Sorry for the inconvenience it may caused.
Here you are. Today I’m also seeing all my buckets empty from netdrive3.
nd3svc_BackBlazeFer.log (8.03 KB)
Dear @fernando-baraja ,
Your log file contains only error logs. Please change log setting to VERBOSE and reproduce the problem again.
[2021/03/12 10:27:00.953] [ERROR ] [ 18752] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.14.309 ] [Child.cpp:129]
[2021/03/12 10:27:02.463] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:03.015] [ERROR ] [ 15928] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:03.579] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:04.114] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:04.734] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:44.301] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:44.841] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:45.697] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:46.269] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:54.849] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:55.372] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:55.918] [ERROR ] [ 15928] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:56.462] [ERROR ] [ 18320] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:56.994] [ERROR ] [ 15928] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:57.569] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:58.103] [ERROR ] [ 18320] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:58.691] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:59.229] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:27:59.771] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:00.322] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:00.325] [ERROR ] [ 14524] [FILESYSTEM] Upload failed. Protocol returns (null)
[2021/03/12 10:28:00.871] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:01.418] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:01.987] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:02.525] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:03.119] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:03.666] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:04.208] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:04.750] [ERROR ] [ 18320] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:05.318] [ERROR ] [ 18320] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:05.852] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:06.388] [ERROR ] [ 15928] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:06.932] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:07.495] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:08.032] [ERROR ] [ 15928] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:08.634] [ERROR ] [ 15928] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:09.192] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:09.716] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:10.253] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:10.790] [ERROR ] [ 15928] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:11.342] [ERROR ] [ 15928] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:11.887] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:12.438] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:12.985] [ERROR ] [ 13192] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:13.530] [ERROR ] [ 15928] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:14.135] [ERROR ] [ 15928] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:14.825] [ERROR ] [ 15928] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:15.419] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:19.703] [ERROR ] [ 15928] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:28:20.279] [ERROR ] [ 14896] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:31:51.865] [ERROR ] [ 17128] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.14.309 ] [Child.cpp:129]
[2021/03/12 10:31:53.461] [ERROR ] [ 1992] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:31:54.088] [ERROR ] [ 8280] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:31:54.641] [ERROR ] [ 13212] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:31:55.177] [ERROR ] [ 2412] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:31:55.692] [ERROR ] [ 2412] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:33:26.361] [ERROR ] [ 15712] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.14.309 ] [Child.cpp:129]
[2021/03/12 10:33:27.608] [ERROR ] [ 19040] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:33:28.131] [ERROR ] [ 9660] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:33:28.934] [ERROR ] [ 19040] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:33:29.467] [ERROR ] [ 9660] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 10:33:29.998] [ERROR ] [ 9660] [PROTOCOL ] BackBlazeB2::GetFileList_BucketList >> HTTP 400
[2021/03/12 11:35:55.198] [ERROR ] [ 3620] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.14.309 ] [Child.cpp:129]
[2021/03/12 11:35:56.604] [ERROR ] [ 18300] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:35:57.164] [ERROR ] [ 19856] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:35:57.714] [ERROR ] [ 436] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:35:58.271] [ERROR ] [ 18300] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:35:58.824] [ERROR ] [ 19856] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:36:04.752] [ERROR ] [ 19856] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:36:05.306] [ERROR ] [ 19856] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:36:05.919] [ERROR ] [ 19856] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:36:06.459] [ERROR ] [ 10904] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:36:08.712] [ERROR ] [ 18300] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
[2021/03/12 11:36:09.263] [ERROR ] [ 18300] [PROTOCOL ] BackBlazeB2::GetFileList_ObjectList >> HTTP 400
jyyoon
September 26, 2021, 7:46pm
8
Hello.
I got the log file you attached and reviewed them.
Unfortunately, backblaze b2 doesn’t support renaming and moving files or folders.
The first depth folder is a bucket and have a restriction of the name.
https://www.backblaze.com/b2/docs/buckets.html
Regards.
system
Closed
October 3, 2021, 7:46pm
9
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