My MacBook Pro runs with macOS Monterey 12.7.4 (21H1123).
When launching NetDrive 3, I can’t enter anything in the password field.
I can’t log in at all…
Thanks for your help.
Dear nicolas-piot84,
Could you please upload a screenshot of the issue and log files?
To help us diagnose the issue:
- Please set the log level to VERBOSE
- Reproduce the problem.
- Afterward, please follow the instructions in the following link to send us the debug log file:
Please be aware that the log file does not contain any login credentials.
Best regards
Hello,
Thanks for getting back to me.
I actually can’t even change any settings as the SETTINGS section is greyed and I can’t click on it. (as shown on screenshot)
I hope you can help.
Cheers,
Dear nicolas-piot84,
It seems that NetDrive background processes are not running.
Please force quit NetDrive and execute following commands in Terminal:
launchctl unload /Library/LaunchAgents/com.bdrive.NetDrive3.launcher.plist
launchctl load /Library/LaunchAgents/com.bdrive.NetDrive3.launcher.plist
Best regards
Hello,
Thanks for your quick reply.
I tried to execute the 2 commands (after force quitting) but it comes back with errors. (see screen shot)
Have I done something wrong?
Thanks,
Dear nicolas-piot84,
What version are you currently using? Would you like to try installing the latest version below?
Best regards