Password field blocked

[nicolas-piot84]

My MacBook Pro runs with macOS Monterey 12.7.4 (21H1123).
When launching NetDrive 3, I can’t enter anything in the password field.
I can’t log in at all…

Thanks for your help.

[tsjeong]

Dear nicolas-piot84,

Could you please upload a screenshot of the issue and log files?

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials.

Best regards

[nicolas-piot84]

Hello,

Thanks for getting back to me.
I actually can’t even change any settings as the SETTINGS section is greyed and I can’t click on it. (as shown on screenshot)
I hope you can help.

Cheers,

[tsjeong]

Dear nicolas-piot84,

It seems that NetDrive background processes are not running.

Please force quit NetDrive and execute following commands in Terminal:

launchctl unload /Library/LaunchAgents/com.bdrive.NetDrive3.launcher.plist

launchctl load /Library/LaunchAgents/com.bdrive.NetDrive3.launcher.plist

Best regards

[nicolas-piot84]

Hello,

Thanks for your quick reply.
I tried to execute the 2 commands (after force quitting) but it comes back with errors. (see screen shot)
Have I done something wrong?

Thanks,

[tsjeong]

Dear nicolas-piot84,

What version are you currently using? Would you like to try installing the latest version below?

https://downloads.bdrive.com/netdrive/builds/fe29b98ae7ea4f95b30e6b27b99bde46/NetDriveInstaller-3.18.751.dmg

Best regards

[nicolas-piot84]

Hello,
Sorry for the late reply.
I actually have the latest version 3.18.751. I could check it doing a right click on the application in the application folder.
Also, I managed to access the Settings doing NetDrive => Preferences.
My Log level is VERBOSE but when I click on OPEN LOG FOLDER, it doesn’t do anything.

Thanks for your assistance.

[tsjeong]

Dear nicolas-piot84,

That’s strange, what is your OS version and have you tried installing version 3.17.730?
https://downloads.bdrive.com/netdrive/builds/0cfeb64848024a7ba4f28ce66549cbe2/NetDriveInstaller-3.17.730.dmg

Best regards

[nicolas-piot84]

Hi,

I run MacOS Monterey 12.7.4 (21H1123) which is the latest version that my computer is supporting. (MacBook Pro (15-inch, 2016))
I tried version 3.17.730 and it works fine!
Do you have any idea why the latest version wouldn’t work?
Will I be stuck with an older version in the future?

Cheers,

[tsjeong]

Dear nicolas-piot84,

We recommend continuing to use the version that is currently stable for you. We will set up an environment identical to yours to replicate the issue and see if we can find a resolution. We are committed to resolving this issue and will keep you updated with any new information as soon as it becomes available.

Best regards.

[nicolas-piot84]

Great, thanks.

Please keep me posted on the results / solutions you find.

Cheers,