OpenVPN with NetDrive Problem don´t connect

[it16]

Hi,

When I open OpenVPN, NetDrive stops working. If I close OpenVPN, NetDrive reconnects, but I need both to work simultaneously."

[support1]

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

[it16]

I have 5 log files, which one?

[tsjeong]

Dear it16,

Select all the generated log files and compress them into a Zip file and send them to us.

If your web browser does not support drag and drop of the file. Please click the upload button and select the file:

Best regards.

[it16]

sestepa.zip (113.0 KB)

thks

[tsjeong]

Dear it16,

We have reviewed the files you sent but couldn’t identify the cause of the issue. To better understand the problem and provide appropriate assistance, we have a few additional questions:

1. Are you keeping the NetDrive connection active while toggling OpenVPN on and off?
2. Or are you trying to remount NetDrive after starting OpenVPN, and it still doesn’t work?

If it is the first case, it might be that NetDrive and OpenVPN do not support simultaneous use inherently. However, if it is the second case, further technical support might be required.

Your detailed explanation of the process will greatly assist us in resolving the issue.

Best regards.

[it16]

If I start NetDrive with OpenVpn active, NetDrive doesn´t connect. But If we close OpenVpn conection, and after it restart Netdrive, and OpenVPn connect again it works fine. I will use this method.

[tsjeong]

Dear it16,

I’m glad to hear that you found a method that works for using NetDrive with OpenVPN. If you have any further questions or encounter any other issues, please feel free to contact us.

Best regards.

[it16]

The problem is now that when we use openpvn and netdrive at the same time, when we going into different folders is too slow the access

[tsjeong]

Dear it16,

I understand that you are experiencing very slow access speeds when navigating different folders while using OpenVPN and NetDrive at the same time. To address this issue, please try the following steps:

1. Check Network Speed:

• Test your internet speed while OpenVPN is active. The VPN connection might be slowing down your network speed.

2. Enable cache in NetDrive:

• Check the cache settings in NetDrive and adjust them if necessary. Enabling caching can improve file access speed.
  How NetDrive3 cache works

3. Change VPN Server:

• Try changing the VPN server you are using. Some servers might be overloaded.

4. Check Other Applications:

• Ensure that other applications running in the background are not consuming a significant amount of network bandwidth.

Please try these steps, and if the issue persists, provide additional information so we can assist you further.

Best regards.