Onedrive Graph API authentication problem

[office2]

Hello

I tried to connect to my Onedrive account with Graph API with different browsers. Within the browser I saw that the authentication process was completed, but Netdrive says that the authentication failed. I am using Netdrive version 3.10.145 under Windows. I also tried to disconnect from my Microsoft account, but that did not help either.

Best Regards,
Christian

[jyyoon]

Hello.

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[office2]

Hello jyyoon

Attached you will find the log files and an image which shows the “Authentication complete” message.

Best Regards,
Christian nd3log.zip (169.4 KB)

[tsjeong]

Dear Christian,

Would you like to logout of OneDrive from your web browser and connect again from NetDrive?

If you issue persists, please let me know.

Regards.

[office2]

Dear tsjeong,

I logged out with Chrome from Onedrive and did the connect precedure again. Unfortunatley it is the same behavior. Chrome says “Authentication Complete” and Netdrive says “Authentication failed”.

Christian

[jyyoon]

Hello customer.

Do you have any firewall except windows firewall or anti-virus program?

I think it was failed to listen port 27001 in your localhost.

If you have a program to protect the pc, please add NetDrive to exception.

Regards.

[office2]

Dear jyyoon,

I deactivated the firewall on my PC, did a port forwarding from my router to my PC for port 27001 and added Netdrive to the exception list of my anti-virus proram (Avira). But nothing really helped. When I click connect in Netdrive the browser shows “Authentication completed” and in Netdrive I see “Authentication failed.”

Regards.

[office2]

Hello fyyoon.

Is there anything new on this topic? I also tried that on another pc. Unfortunately with the same result. “Authentication completed” in browser, “Authentication failed” in Netdrive.

Regards.

[jyyoon]

Sorry for late.

I researched about the issue, but I could not figure out what cause is.

Let’s have a remote session.

If you want to have, let me know your AnyDesk address after installing it and the time you are available with timezone.

You can download it from https://anydesk.com/en/downloads.

Regards.

[office2]

Hello jyyoon.

Please ask don’t ask me why, but today I tried to add the OneDrive (GraphAPI) connection for one last time and it worked. I don’t know why it works now, let’s leave it at that. So you can close this case.
Thank you for your support and stay healthy!

Best Regards,
Christian

[jyyoon]

It’s a good news!

I wish you are happy with NetDrive.

Regards.