No connexion possible

[ggu]

I am unable to use netdrive 3. The password field is unactive
Can you help me

[tsjeong]

Dear ggu,

Thank you for using NetDrive.

Could you explain in more detail how it doesn’t work?
I would appreciate it if you send me a log file. Then we can find clues more easily about your problem.

The log files NetDrive3_Setup.log and NetDrive3_Install.log are in the path %TEMP%\Bdrive.

Above path is “C:\Users\username\AppData\Local\Temp\Bdrive”.

Regards.

[ggu]

Here are the log files.

  As said, I use Remote.it since some monthes, and I am trying the

veta version witch seems to allow a faster connection for CLI.

  I have downloaded the mentionned file, then I have installed,

butr when I lauche the app, the screen close some seconds later.

Kind regards

NetDrive3_Install.log (1.35 MB)

NetDrive3_Setup.log (9.85 KB)

[tsjeong]

Dear ggu,

Could you check Firewall and Task Manager?

Please check your Windows Defender Firewall.

Check the NetDrive3 Services in the Services tab of the Task Manager.
If it’s stopped, start it.

Regards.

[jyyoon]

Hello

The following topic will be helpful to you.

Check when NetDrive UI is stopped in splash window

If the UI is stuck in the splash window after running NetDrive, the service nd3svc.exe or ndagent.exe may not be running. In this case, check whether nd3svc.exe and ndagent.exe are running by referring to the following. Press Windows Key + R and type services.msc to launch the Services List. [image] 2.Check “Status” and “Startup Type” of NetDrive3 Agent (Product NetDrive3) and NetDrive3 Service (Product NetDrive3) in the service list. “Status” should be “Running” and “Startup Type” should…

Regards.