NetDrive3 will not open. Stuck in Loading mode

NetDrive3
1

Lena sent me from customer service. Please respond asap, I do not have any access to any of my accounts.

NetDrive version: 3.6.571 (Build 571) - 09/13/2018
Windows/Mac Version: Windows 10 Home (installed in august with no issues at that time)

I had problems logging in with authentication errors. I then updated netdrive to the latest software and now it will not open. It is stuck in loading mode.

3

Hello customer.

Thank you for using NetDrive.

The issue you are having is that nd3svc.exe or ndagent.exe is not running.
Check the status of NetDrive3 Agent (Product NetDrive3) and NetDrive3 Service (Product NetDrive3) in the service list. It must be run.

Antivirus or malware protection programs may stop them.

Regards.

4

Thank you. I uninstalled and re installed it and that solved the issue.

CAN I REOPEN THIS CASE? PROBLEM STILL HAPPENS

7

Hello damienobrien100

I think some program block service process of NetDrive.

Could you check nd3svc.exe and ndagent.exe are running or not?

Regards.

8

I have exactly same problem. Only Windows 8, not 10. Only reinstall will help after reboot with last version of NetDrive. It’s annoying as s–t.

9

Hello puma2006

Thank you for using NetDrive.
As mentioned above, some program like as anti-virus or anti-malware problem may block a service process of NetDrive.

Are you using anti-virus or anti-malware program to protect pc?

Also, could you check nd3svc.exe and ndagent.exe are running or not?

Regards.

10

Nope, i don’t have any anti-virus or anti-malware. Also nd3svc and ndagent are running but NetDrive.exe would run only if I reinstall programm after reboot. (or without reboot if I have some crash, but only AFTER reinstall)

11

Hello
I am having the same problem.
I have been using NetDrive on the same server, but never occurred.
It seems to be a problem of 3.6.571 not a client problem, so please investigate.

13

Hello puma

If both services nd3svc.exe and ndagent.exe is running, NetDrive UI must be launched.

I’m not sure what problem is.

In this case, we can have a remote session via TeamViewer.

If you want, let me know the best time to have a remote session , TeamViewer ID and password.

Give me the information by private message.

Regards.

14

Hello domo_mgr

If both services nd3svc.exe and ndagent.exe is running, NetDrive UI must be launched.

I’m not sure what problem is.

In this case, we can have a remote session via TeamViewer.

If you want, let me know the best time to have a remote session , TeamViewer ID and password.

Give me the information by private message.

Regards.

15

Hello damienobrien100

Does your issue persist?

Then contact me please.

Regards.

16

@damienobrien100 @domo_mgr @puma2006

Please refer to the following topic.

17

Thank you for your reply.

I fixed it after kill the process and restart netdrive.
However, I don’t know what caused the problem.
Although the problem was solved, when it occurs again I will write here.

18

If you have a problem, don’t hesitate to contact us.

Regards.