Netdrive3 to Synology Connection error

[laura-b835]

Hello,

For some reason, my Netdrive stopped working on my laptop but continued to work on my desktop.

I receive a “connection error” message.

Nothing has changed. I have even added an open port rule in my firewall for ports 5005 and 5006.
I have used (Bdrive - WebDAV - Help) & (Help)

I use an external IP address to access my Synology through the Netdrive

LOGS:

/18 09:36:23.576] [ERROR ] [ 4736] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.14.309 ] [Child.cpp:129]
[2022/01/18 09:36:53.321] [ERROR ] [ 5716] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.14.309 ] [Child.cpp:129]
[2022/01/18 09:39:22.443] [ERROR ] [ 944] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.14.309 ] [Child.cpp:129]

Thank you

[jyyoon]

Hello.

Thank you for using NetDrive.

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Regards.