NetDrive3 fails to complete authorisation for logging into my second OneDrive account

[sparkle1]

Second one cannot log in. First one can. So weird. Can I have some help…

[tsjeong]

Dear sparkle1,
Thank you for reaching out.

We understand that your first OneDrive account connects successfully, but the second one fails to complete authorization.
To investigate this issue further, could you please send us:

• A screenshot of the error or screen where the login fails, and
• The log files from your system

To collect the logs, please follow these steps:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Once we receive the logs, we’ll analyze them and provide you with a solution.

Thank you,
Bdrive Support Team