Hello, I’m having an error message pop up when starting Netdrive 3
‘Netdrive3 is not initialized’
Please help troubleshoot.
tsjeong
2
Dear masterplanstudi,
Sorry for inconvenience.
Could you check the followings?
- nd3svc.exe is running or not.
- ndagent.exe is running or not.
If one or both of above processes are not running, check services list of your pc.
- press WindowsKey + R, then input services.msc.
- “NetDrive3 Agent (Product NetDrive3)” and “NetDrive3 Service (Product NetDrive3)” are in the service list or not.
- If services are in the list, start type must be “Auto” and their state must be “running”
Regards
Hello, here’s a screenshot. Looks like both are running and in automatic, but the problem still persists.
I tried to restart both of the services as well, but didn’t fix the issue.
Thank you!!
Tony
tsjeong
4
Dear Tony,
To help us diagnose the issue:
- Please set the log level to VERBOSE
- Reproduce the problem.
- Afterward, please follow the instructions in the following link to send us the debug log file:
Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.
Regards
system
Closed
6
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