NetDrive3 Failed to Initialize

[masterplanstudi]

Hello, I’m having an error message pop up when starting Netdrive 3
‘Netdrive3 is not initialized’

Please help troubleshoot.

[tsjeong]

Dear masterplanstudi,

Sorry for inconvenience.
Could you check the followings?

• nd3svc.exe is running or not.
• ndagent.exe is running or not.

If one or both of above processes are not running, check services list of your pc.

1. press WindowsKey + R, then input services.msc.
2. “NetDrive3 Agent (Product NetDrive3)” and “NetDrive3 Service (Product NetDrive3)” are in the service list or not.
3. If services are in the list, start type must be “Auto” and their state must be “running”
   
   

Regards

[masterplanstudi]

Hello, here’s a screenshot. Looks like both are running and in automatic, but the problem still persists.

I tried to restart both of the services as well, but didn’t fix the issue.

Thank you!!
Tony

[tsjeong]

Dear Tony,

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

Regards