NetDrive3 does not login to Mega since last few days

NetDrive3
1

All of a sudden, when trying to login to Mega, says account information incorrect.
Same credentials were used to login to Mega earlier.

2

Dear mohankrajan,

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards

3

Hello,

Thanks for your response.

Here is the log file.

Mohan

nd3svc.log|attachment (4.57 KB)

4

Dear mohankrajan,

There is no information about the problem in the log file you attached. Please compress and attach all log files.

Regards.

5

Hello,
The log file is zipped for your review.

nd3api_AirLiveDrive.exe.zip (969 KB)

6

Sorry for the late response.

Could you set the log level to VERBOSE and reproduce the result again?

It includes only error log for MEGA drive (nd3svc_MEGA.log)

7

Thanks for the response.
I will go that and send to you.
Mohan

8

Hello,
Thanks for your response.
I set the Log level to VERBOSE. However, I cannot create a logfile for Mega even though the Login to Mega cloud failed.
The log folder does not show any log file for Mega.
Mohan Rjan

9

Hi,
I am sending all log files if these can be of use.
Mohan

netdrivelogs.zip (101 KB)

11

Dear mohankrajan,

That’s weird. I reviewed the log file, but “Request (LOGIN) finished with error: Not found” is output from the server that authenticates with 2FA.

[2022/09/23 16:00:22.711] [WARNING ] [ 17444] [PROTOCOL ] Request (LOGIN) finished with error: Not found : megaapi_impl.cpp:15810
[2022/09/23 16:00:22.711] [ERROR ] [ 18460] [PROTOCOL ] Login error. [drive.cpp:1097]

When I test using 2FA, it works fine.
Would you like to try disabling 2FA and testing it out, or reset the two-factor verification code generator to test it?

image
image1352Ă—720 72.5 KB

Regards.

12

Thanks for the response.
I do not have 2FA on for the Mega account I am trying to login to.
When I login to the Mega account using a browser, the login credentials I used for Netdrive 3 work perfectly fine without any 2FA.
I will post a small video for your review.
Your assistance is much appreciated.
Thanks

Mohan

(Attachment Mega Login.mp4 is missing)

13

Hello again,

It appears that the user id I have been using all along was incorrectly entered and now the login is fine.
I apologize for the incorrect support request and thank you once again.
NetDrive rocks and your support too.
Mohan

1 Like