NetDrive3 creating TMP files in place of XLS files

[m-bourne]

We have an odd issue whereby sometimes on saving an Excel spreadsheet (via a mapped drive on a remote Synology NAS drive) there as a TMP file created in place of the XLS file - this is only on the PC that saves the file. Other users still see the XLS file.

If you reboot the PC the XLS file reappears and the TMP file disappears - you have to reboot for this to happen.

Does anyone have any ideas on how to solve this issue?

[jyyoon]

Hello.

Thank you for using NetDrive.

Could you attach debug log files to figure out what happened?

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Regards.