NetDrive3 could not connect to Bdrive Server

[petros-stavridi]

Hello, I am having this error when I try to login with my second laptop (I have 2 licenses) to NetDrive3.

I have uninstalled/installed the application again with no luck.

Once I click to go proxy settings, whatever settings I choose, I can’t login. And when I reach the login screen, I try to connect through my Google credentials and it gets stuck.

Thank you.

[tsjeong]

Dear petros-stavridi,

Thank you for using NetDrive.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.

[petros-stavridi]

NetDrive3_vShannon.zip (681.9 KB)

Here it is, thanks!

[petros-stavridi]

Any updates on this one please?

[jyyoon]

Hello.

NetDrive has not been able to connect to the Bdrive Server since 18:55 on May 30th.

Has there been any change in the network environment?

[petros-stavridi]

Yes, since then I started connecting through a 4G network. Before it was my home VDSL line. Should I care for a specific setting in firewall/proxy?

Thanks!

[jyyoon]

Please refer to below topic.

You need to whitelist our servers if you are behind a proxy

If your computer is behind a proxy you need to allow following servers to use NetDrive. api.bdrive.com accounts.bdrive.com push.bdrive.com They all use HTTPS port 443.

Regards.

[petros-stavridi]

I am not behind a proxy server though. Can you please advise how to proceed?

[jyyoon]

I’m not sure because I have no idea with your environment.

But I can help you having a remote session.

If you want, let me know your AnyDesk address and the time you are available with UTC.

It can be downloaded from Download AnyDesk for Free.

Reards.