Dear Net Drive Team,
Recently we find out that one of our terminal servers having lack of RAM. During short diagnostic we can see that Net Drive process “Bdrive nd3svc.exe” takes too much RAM and sometimes it takes from 6 to 8 Gb’s of RAM.
Can you please explain why it’s happening and can we control it?
NetDrive version is 3.8.915
Dear it-renewals,
Thank you for using NetDrive.
After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :
1. Change Log Level
First, check your settings and change log level to VERBOSE.
1A. If you cannot login
At your login screen:
[image]
Click SETTINGS at the lower right corner.
Change Log level to VERBOSE and go back to login screen to apply the change:
[image]
1B. If you can login
Go to Settings:
[image]
Change log level to VERBOSE:
[22]
Set to DEBUG if you use old version because there is no VERBOSE log level.
Go back to DRIVES screen. Changed log level takes effect when you leave …
There is no credential information in the log files.
Sorry for the inconvenience it may caused.
Regards.
system
Closed
May 27, 2020, 11:51pm
3
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