NetDrive file lock service is not available_Old Issue, New Post

NetDrive3
1

Had to start a new post since the old one already closed.
I am getting the red dot on the icon in the system tray saying “NetDrive file lock service is no available”
I have clicked on the link and got the message “It Works!”
The error persists since several days.
Regards

2

Please send us log files to check the issue.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

4






ysh team
June 25

Please send us log files to check the issue.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file NetDrive

  1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no credential information in the log files.

Sorry for the inconvenience it may caused.

nd3svc_WebDAV.log (8.98 MB)

6

We need all log files because the push connection for file lock leaves logs in other file and we need to cross check the log with protocol activities and etc.

7

Is this the correct file you are looking for?

nd3svc_WebDAV.log (836 KB)

(Attachment nd3svc_WebDAV.log.1 is missing)

8

Pleae follow the steps in the linked post.

9






ysh team
June 29

Pleae follow the steps in the linked post.

nd3svc_WebDAV.log (21.1 KB)

10

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