Netdrive. Failed to upload ....tmp

[rwalker]

I am working remotely on a Synology NAS file system. Sometimes, not always, when I try to save a Microsoft Excel file, I get a message box “Netdrive. Failed to upload …” It tries this 4 or 5 times. Then if I close the Excel file and look in File Explorer, it is NOT there. But then, if I log out of Netdrive and log back in, when I check File Explorer it IS there.

This only happens sometimes. Probably more than half but not always. And it does not happen with files in any other application. Microsoft Word works perfectly. Adobe Acrobat works perfectly. AutCAD works perfectly.

Any suggestions?

[tsjeong]

Dear rwalker,

Thank you for using NetDrive.

After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

There is no login related credential information in the log files.

Sorry for the inconvenience it may caused.

Regards.