Hello,
Can the support people help me with my problem. I connect throught https to my NAS. The connection is being setup and everythin is loged on succesfully. However there are no folders structure in windows explorere. Please advice.
Regards,
Marcel
Dear Marcel,
Thank you for using NetDrive.
Could you send debug log files to figure out what happened?
After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :
There is no credential information in the log files.
Sorry for the inconvenience it may caused.
Regards.
I generated the log file. I also send an email with mmj.vdlaan@gmail.com where I created a videolog of the situationNetDrive3_Marcel68.zip (275.7 KB)
Dear Marcel,
Can you check a few things?
Is the HTTPS Port number for QNAP’s WebDAV Service set to 8081?
Is the access right for the shared folder(Public) set?
Would you like to check if Use SSL is checked?
Please let me know if the problem persists.
Regards.
I have send also some screenshots in het email. Did you receive it?
Dear Marcel,
You mean “Netdrive Connection Problem 2020.mp4”?
If not, could you attach a screenshot to this topic?
Regards.
Yess i mean Netdrive connection problem 2020 and some screenshots you have asked for.
everything is set up as you asked. When do you think you have a solution. Have you viewed my log files?
Dear Marcel,
I have already checked the log file you attached.
If you check the nd3svc_WebDAV.log file, you can see the following log.
[2018/01/16 23:16:50.802] [ERROR ] [ 15420] [PROTOCOL ] Protocol::Connect::<lambda_37b48dd071d958e364b3ff470c2e2f0f>::operator () >> Got auth type but not support
Mostly, this problem occurs when the proper port is not used.
You can check out some topics.
https://support.bdrive.com/t/qnap-webdav-support/51076/3
https://support.bdrive.com/t/netdrive3-crash-upon-connection/72364/3
If it is not a port problem, would you like to change the WebDAV Path as below?
You currently set the Path to “https://84.27.238.52:443/Public”.
Please set a server URL to “https://84.27.238.52:443”.
After that, press “BROWSE” button and set a remote path to “Public”.
Please let me know if the problem persists.
Regards.
I am not happy that my problem is a public discussion. I find it difficult to share private related information in public. Can the problem be tackled via team viewer? We keep emailing back and forth to no avail.
Also a screenshot how my router is and the settings for webdav in the Qnap
The last suggestions do not solve the problem
Hello.
Don’t worry about this topic is a public because this is unlisted.
Only NetDrive Team member can show this topic.
If you want, we can have a remote session via AnyDesk.
Please let me know your AnyDesk address and the time you are available with timezone after installing it.
You can download from https://anydesk.com/en/downloads.
Regards.
I have installed anydesk on my pc. My User ID is 896973341
What time are you available?
Please let me know the time with timezone.
Regards.
Central European time zone. This Thursday morning 09 AM suits you ?
Is applied your timezone summer time or not?
I think it’s applied.
If it’s applied, how about 10:00 am (UTC+2)?
If it’s not applied, It’s all right 9:00 am (UTC+1).
Regards.
Hi,
Yes it is CET and then the summertime. 10 AM tommorrow 4-6-2020 is ok. See you then !
The time is now 1929 u
OK.
I will connect 10:00 AM 4/6/2020 on Thursday.
Regards.
Hi,
I am already present now. It is 09:31u CET time. Any desk is pending in the background.
