Netdrive 3 - Empty folder

[lerberg1969]

Hello!
What could be wrong, that after I connect to the FTP place, it don’t show any files/folder at all. The station is empty! When I push the browse button, I get an error “Failed to get file list”

But when I try to connect to the same FTp with Filezilla, it shows all the files/folder

[support1]

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials. We apologize for any inconvenience this may cause.

[lerberg1969]

Hello!

Here is the files, hope that could help you……….

Have tried both FTP and SFTP, no files/folder is showing…………

Regards

Kåre!

nd3svc_FTP.log (1.61 MB)

nd3svc_FTP1.log (143 KB)

[support1]

Sorry for the delay. From the log file it appears that port settings are causing the problem. Do you use active mode?